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Expansión bag inventory not applied

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HiI just purchase a Expansion bag, i was in that moment in the Halloween Clock Tower puzzle and delete the purchae confirmation mail but the item was not applied. At first i thought that i deleted the item in the mail but expansion bag are applied automatic in the character.

Right now still have my original 160 slots and not the extra bag slot added. I opened a ticket but want to know if i was the only affected, or is related to receive the mail in midle of the Clocktower.

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