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An update on Mac support for Guild Wars 2

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  • ArenaNet Staff

Hello Tyrians. We want to share an update on Mac support for Guild Wars 2.

When we launched in 2012, we knew we wanted Guild Wars 2 to be available to players on Mac computers. A lot has changed in the PC space in the past eight years, and recently we've taken a fresh look at our continuing support on Mac given some hardware changes Apple has recently made.

In 2018, Apple ended support for the OpenGL graphics technology that Guild Wars 2 uses on the Mac. While games and other software that rely on OpenGL still work for now, Apple has made it clear that this will not always be the case in new OS versions. They have also stopped actively fixing problems on Mac OS related to OpenGL, including graphics hardware driver issues. Earlier in 2020, Apple announced that future Mac computers will be designed around a different chip technology than the Intel processors used today. For now, OpenGL still works, and existing Mac computers based on Intel chips still work as well. At some point in the future, however, OpenGL may simply no longer be included on Mac systems at all, and the differences in chip hardware will make it very costly and difficult for us to support both the old and new processor designs.

Starting February 18 , we will be discontinuing support for the Mac OS version of Guild Wars 2. This means the Mac client will no longer work after this date. We will also be turning off Gem purchases in the Mac version of the game beginning on January 19, the date of our next build in the new year.

We still would love to see you in Tyria and want to do everything we can to help--and there are a few things we want you all to know:

  • We will not close any accounts based on what platform(s) you have played on. Your account remains fully independent of what computer you play on. All of your characters, progress, purchases, friends, and memories are already accessible via the Windows version of the game, and will remain so.
  • For the time being, Mac users can still play Guild Wars 2 using the Nvidia GeForce Now service while streaming over the Internet. Moreover, we are interested in feedback from all of our players about such services.
  • Mac players can request refunds for client or gem store purchases through the customer support portal. We will be able to refund purchases within a 30 day window of the refund request.

Thank you all for exploring and enjoying Tyria along with us.

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