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Spiritual Strings

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Hello ! Spiritual Strings won't drop despite my many many attempt. I have the poison, I stay alive during the fight and it's just not working. I'm trying since November 2020 almost every week and I'm desperate. I've sent a ticket to the support and their response was "tough luck". They won't help me and they don't want to.

Has anyone find a way around it ? Has anyone a solution ? Something I could try in game ? I already disactivated auto loot but it didn't work. I don't know what to do anymore.

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