Arkham Creed.7358 Posted April 2, 2021 Share Posted April 2, 2021 Title says it all; I haven't had to worry about authentication in over six months because I only ever access my account on the same device. But I'm upgrading to a new computer that is arriving Monday, and only now realize that my authentication number is an old phone number that lapsed over six months ago. I NEED help now, or I'm going to loose access to my account. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted April 2, 2021 Share Posted April 2, 2021 You can contact the CS Team via the 'Support' link above/below for assistance.Good luck. Link to comment Share on other sites More sharing options...
Arkham Creed.7358 Posted April 2, 2021 Author Share Posted April 2, 2021 @Inculpatus cedo.9234 said:You can contact the CS Team via the 'Support' link above/below for assistance.Good luck. Tried submitting a ticket, no response. This is a quick and easy thing to fix, I just need someone to actually fix it. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted April 2, 2021 Share Posted April 2, 2021 The CS Team allows 72 hours to respond.You should have receive the near-immediate automated response in your designated email.If not, check junk/spam. Link to comment Share on other sites More sharing options...
Sinjian.4765 Posted November 17, 2022 Share Posted November 17, 2022 I have submitted 3 tickets on this and each time I get the same canned ham response that I need to submit a ticket through my registered email. I did that as well and still get canned ham response with no confirming email that my ticket has been submitted. I have been locked out of my account for 2 weeks and am getting pretty bent out of shape about the lack of support I am getting on this. Just update my number or unlink the phone so I can relink it myself. Why is this something you have to do for us anyway?! If we can login to our account then we should have control over this setting. Link to comment Share on other sites More sharing options...
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