sam.4915 Posted May 9, 2021 Share Posted May 9, 2021 Hey my friends game keeps on crashing during the download and when he presses play. here is the error message he is getting, hopefully someone can help *--> Crash <--* Assertion: index < m_count File: d:\perforce\live\naeu\v2\code\arena\core\Collections/Array.h(659) App: Gw2-64.exe Pid: 7272 BaseAddr: 00007FF73B2D0000 ProgramId: 101 Build: 114787 When: 2021-05-09T22:20:09Z 2021-05-09T23:20:09+01:00 Uptime: 0 days 0:01:03 Flags: 0 DumpFile: Crash.dmp *--> System <--* Name: 2cc1b803 IpAddr: 192.168.0.18 Processors: 4 [GenuineIntel:6:14:3] OSVersion: Windows 10.0 (64 bit) *--> System Memory <--* Physical: 7857MB/16336MB 48% Paged: 3145MB/18768MB 16% Virtual: 134213187MB/134217727MB 3% Load: 51% CommitTotal: 15622MB CommitLimit: 18768MB CommitPeak: 16076MB SystemCache: 8105MB HandleCount: 110508 ProcessCount: 231 ThreadCount: 3399 *--> Process Memory <--* Private: 186MB WorkingSet: 189MB PeakWorkingSet: 203MB PageFaults: 5715820 *--> Memory Category Usage (Inclusive) <--* [Category] [Size(MB)] [Count] Root 153.22 7973 Programmer Data 98.82 1887 Collections 69.92 909 Uncategorized 47.96 5331 Set 38.30 241 I/O 28.45 620 Asset Service 27.03 576 Dictionary 26.09 44 Collide 6.45 755 Collide Havok 6.45 755 File Service 1.24 12 Archive 0.18 27 Networking 0.17 36 UI 0.11 105 Web Browser 0.11 91 Event 0.07 2 Game 0.05 56 Engine 0.02 12 Content 0.02 1 Threading 0.01 15 Model-Programmer 0.01 1 BTree 0.00 8 Install 0.00 30 String 0.00 23 *--> Memory Category Usage (Exclusive) <--* [Category] [Size(MB)] [Count] Uncategorized 47.96 5331 Set 38.30 241 Asset Service 27.03 576 Dictionary 26.09 44 Collide Havok 6.45 755 Collections 5.53 616 File Service 1.24 12 Archive 0.18 27 Networking 0.17 31 Web Browser 0.11 91 Event 0.07 2 Game 0.03 46 Content 0.02 1 Threading 0.01 15 Model-Programmer 0.01 1 Engine 0.01 6 BTree 0.00 8 Install 0.00 30 String 0.00 23 Platform 0.00 65 CharClient 0.00 5 Services 0.00 8 File Core 0.00 2 Text 0.00 1 *--> DllList <--* 00007FF73B2D0000 - C:\Users\Simon\Downloads\Gw2.exe 00007FF9A3C90000 - C:\WINDOWS\SYSTEM32\ntdll.dll 00007FF9A34E0000 - C:\WINDOWS\System32\KERNEL32.DLL 00007FF9A15F0000 - C:\WINDOWS\System32\KERNELBASE.dll 00007FF99ED50000 - C:\WINDOWS\SYSTEM32\apphelp.dll 00007FF9A21F0000 - C:\WINDOWS\System32\USER32.dll 00007FF9A13D0000 - C:\WINDOWS\System32\win32u.dll 00007FF9A2EF0000 - C:\WINDOWS\System32\GDI32.dll 00007FF9A1BE0000 - C:\WINDOWS\System32\gdi32full.dll 00007FF9A1450000 - C:\WINDOWS\System32\msvcp_win.dll 00007FF9A14F0000 - C:\WINDOWS\System32\ucrtbase.dll 00007FF9A3BA0000 - C:\WINDOWS\System32\ADVAPI32.dll 00007FF9A3130000 - C:\WINDOWS\System32\msvcrt.dll 00007FF9A2E50000 - C:\WINDOWS\System32\sechost.dll 00007FF9A2060000 - C:\WINDOWS\System32\RPCRT4.dll 00007FF9A3000000 - C:\WINDOWS\System32\WS2_32.dll 00007FF9A1A20000 - C:\WINDOWS\System32\WINTRUST.dll 00007FF9A2F40000 - C:\WINDOWS\System32\PSAPI.DLL 00007FF9A31D0000 - C:\WINDOWS\System32\ole32.dll 00007FF9A1D00000 - C:\WINDOWS\System32\combase.dll 00007FF9A2D80000 - C:\WINDOWS\System32\OLEAUT32.dll 00007FF9A2480000 - C:\WINDOWS\System32\SHELL32.dll 00007FF9A18C0000 - C:\WINDOWS\System32\CRYPT32.dll 00007FF99B3C0000 - C:\WINDOWS\SYSTEM32\VERSION.dll 00007FF99D160000 - C:\WINDOWS\SYSTEM32\WTSAPI32.dll 00007FF998270000 - C:\WINDOWS\SYSTEM32\WINMM.dll 00007FF9962D0000 - C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.19041.928_none_faefac437613c6cc\gdiplus.dll 00007FF9388B0000 - C:\WINDOWS\SYSTEM32\MSACM32.dll 00007FF994ED0000 - C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.19041.844_none_423537bff6b9828c\COMCTL32.dll 00007FF982D60000 - C:\WINDOWS\SYSTEM32\USP10.dll 00007FF999FE0000 - C:\WINDOWS\SYSTEM32\MSIMG32.dll 00007FF98B540000 - C:\WINDOWS\SYSTEM32\Secur32.dll 00007FF96F4A0000 - C:\WINDOWS\SYSTEM32\winmmbase.dll 00007FF9A0DA0000 - C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL 00007FF9A1290000 - C:\WINDOWS\SYSTEM32\SSPICLI.DLL 00007FF9A34B0000 - C:\WINDOWS\System32\IMM32.DLL 00007FF9A0FC0000 - C:\WINDOWS\SYSTEM32\MSASN1.dll 00007FF9A1A80000 - C:\WINDOWS\System32\bcryptPrimitives.dll 00007FF996D80000 - C:\WINDOWS\SYSTEM32\dbghelp.dll 00007FF99F530000 - C:\WINDOWS\SYSTEM32\windows.storage.dll 00007FF9A0E40000 - C:\WINDOWS\SYSTEM32\Wldp.dll 00007FF9A2F50000 - C:\WINDOWS\System32\SHCORE.dll 00007FF9A30D0000 - C:\WINDOWS\System32\shlwapi.dll 00007FF9A1310000 - C:\WINDOWS\SYSTEM32\profapi.dll 00007FF99F330000 - C:\WINDOWS\SYSTEM32\kernel.appcore.dll 00007FF9A1B00000 - C:\WINDOWS\System32\bcrypt.dll 00007FF99EE70000 - C:\WINDOWS\system32\uxtheme.dll 00007FF99B380000 - C:\WINDOWS\SYSTEM32\cryptnet.dll 00007FF9A2F20000 - C:\WINDOWS\System32\imagehlp.dll 00007FF9A0D80000 - C:\WINDOWS\SYSTEM32\CRYPTSP.dll 00007FF9A04E0000 - C:\WINDOWS\system32\rsaenh.dll 00007FF999500000 - C:\WINDOWS\SYSTEM32\dxcore.dll 00007FF9A1400000 - C:\WINDOWS\System32\cfgmgr32.dll 00007FF971AF0000 - C:\WINDOWS\system32\nvspcap64.dll 00007FF9A0110000 - C:\WINDOWS\SYSTEM32\ntmarta.dll 00007FF99FCE0000 - C:\WINDOWS\SYSTEM32\gpapi.dll 00007FF95C1D0000 - C:\WINDOWS\SYSTEM32\DINPUT8.dll 00007FF98B320000 - C:\WINDOWS\SYSTEM32\inputhost.dll 00007FF99D000000 - C:\WINDOWS\SYSTEM32\PROPSYS.dll 00007FF99E650000 - C:\WINDOWS\SYSTEM32\CoreUIComponents.dll 00007FF99E9F0000 - C:\WINDOWS\SYSTEM32\CoreMessaging.dll 00007FF99DF50000 - C:\WINDOWS\SYSTEM32\wintypes.dll 00007FF993880000 - C:\WINDOWS\SYSTEM32\nvapi64.dll 00007FF9A35A0000 - C:\WINDOWS\System32\SETUPAPI.DLL 00007FF9A3A10000 - C:\WINDOWS\System32\clbcatq.dll 00007FF96F480000 - C:\WINDOWS\system32\napinsp.dll 00007FF96F460000 - C:\WINDOWS\system32\pnrpnsp.dll 00007FF97DBB0000 - C:\WINDOWS\system32\wshbth.dll 00007FF99CE90000 - C:\WINDOWS\system32\NLAapi.dll 00007FF9A0850000 - C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL 00007FF9A0BB0000 - C:\WINDOWS\System32\mswsock.dll 00007FF9A0890000 - C:\WINDOWS\SYSTEM32\DNSAPI.dll 00007FF9A2C50000 - C:\WINDOWS\System32\NSI.dll 00007FF96F370000 - C:\WINDOWS\System32\winrnr.dll 00007FF995B00000 - C:\WINDOWS\System32\fwpuclnt.dll 00007FF992170000 - C:\Windows\System32\rasadhlp.dll 00007FF9A2C60000 - C:\WINDOWS\System32\msctf.dll 00007FF98BF20000 - C:\WINDOWS\SYSTEM32\textinputframework.dll 00007FF99B9D0000 - C:\WINDOWS\SYSTEM32\WindowsCodecs.dll 00007FF97F310000 - C:\WINDOWS\system32\explorerframe.dll 00007FF97F5E0000 - C:\WINDOWS\SYSTEM32\TextShaping.dll 00007FF919FE0000 - C:\Program Files (x86)\Overwolf\0.169.0.24\OWExplorer.dll 00007FF95C8C0000 - C:\Users\Simon\Downloads\bin64\CoherentUI64.dll 00007FF994010000 - C:\WINDOWS\SYSTEM32\d3d9.dll 00007FF99F150000 - C:\WINDOWS\SYSTEM32\dwmapi.dll 00007FF99C0D0000 - C:\WINDOWS\SYSTEM32\WINNSI.DLL [DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll] [DbgHelp.dll version 10.0.19041.867 (64/32-bit compatible)] *--> AssetWorkerCpu0 Thread 0x6e0 <--* *--> Trace <--* Pc Rt : Args 00007ff7`3b46aeec 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 00007ff7`3b5a169c 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 00007ff7`3b5a29bb 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 00007ff7`3b59f9a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 00007ff7`3b59063c 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 00007ff7`3b58d20f 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 00007ff7`3b461961 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 00007ff7`3b5f86f9 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 00007ff9`a34f7034 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 00007ff9`a3ce2651 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 *--> Thread registers <--* rax=0000000000000001 rbx=00007ff73c892810 rcx=000000a30dcfe170 rdx=00007ff73c892810 rsi=0000000000000293 rdi=00007ff73c896620 rip=00007ff73b46ae8d rsp=000000a30dcfe110 rbp=00000000ffe66962 r8=0000000000000293 r9=000000000000001b r10=0000000000000000 r11=000000a30dcfeec0 r12=0000000000000003 r13=0000000000000000 r14=0000028aaf3e2adc r15=0000028aae8ee050 cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000202 rbx-32 00007FF73C8927F0 646e6148`2f656c64 00000000`682e656c 756f4366`65725f6d 00000000`0000746e rbx +0 00007FF73C892810 6f667265`705c3a64 6576696c`5c656372 32765c75`65616e5c 72615c65`646f635c rbx+32 00007FF73C892830 65726f63`5c616e65 7463656c`6c6f435c 7272412f`736e6f69 00000000`682e7961 rcx-32 000000A30DCFE150 00007ff7`3b46ae8d 000000a3`0dcfe110 00000000`ffe66962 0000cc68`0000cc6b rcx +0 000000A30DCFE170 0000cc6a`0000cc69 0000cc77`0000cc7d 0000cc91`0000cc6e 0000cc70`0000cc74 rcx+32 000000A30DCFE190 0000cc72`0000cc71 ffffffff`0000cc73 00001fa0`0010000f 0053002b`002b0033 rdx-32 00007FF73C8927F0 646e6148`2f656c64 00000000`682e656c 756f4366`65725f6d 00000000`0000746e rdx +0 00007FF73C892810 6f667265`705c3a64 6576696c`5c656372 32765c75`65616e5c 72615c65`646f635c rdx+32 00007FF73C892830 65726f63`5c616e65 7463656c`6c6f435c 7272412f`736e6f69 00000000`682e7961 *--> Code <--* 00007ff7`3b46ae6d 488bf941 8bf0488d 0de6fcd5 01488bda H..A..H......H.. 00007ff7`3b46ae7d e84e71fe ff488d4c 2460ff15 9b944101 .Nq..H.L$`....A. 00007ff7`3b46ae8d 488b8424 58010000 4c8d0584 d2420148 H..$X...L....B.H 00007ff7`3b46ae9d 89442440 4885db48 8b8424f8 00000044 .D$@H..H..$....D 00007ff7`3b46aead 8bce4889 4424484c 0f45c348 8b842400 ..H.D$HL.E.H..$. 00007ff7`3b46aebd 01000048 8bd74889 44245033 c9488d44 ...H..H.D$P3.H.D *--> Stack <--* 000000a3`0dcfe110 0000cc53`0000cc51 0000cc59`0000cc55 0000cc56`0000cc96 000086b1`0000cc5a Q...S...U...Y.......V...Z....... 000000a3`0dcfe130 000000a3`0dcfe150 000000a3`0dcfe170 00000000`00000000 0000cc67`0000cc5f P.......p..............._...g... 000000a3`0dcfe150 00007ff7`3b46ae8d 000000a3`0dcfe110 00000000`ffe66962 0000cc68`0000cc6b ..F;............bi......k...h... 000000a3`0dcfe170 0000cc6a`0000cc69 0000cc77`0000cc7d 0000cc91`0000cc6e 0000cc70`0000cc74 i...j...}...w...n.......t...p... 000000a3`0dcfe190 0000cc72`0000cc71 ffffffff`0000cc73 00001fa0`0010000f 0053002b`002b0033 q...r...s...............3.+.+.S. 000000a3`0dcfe1b0 00000202`002b002b 0000cc7c`0000cc81 0000cc7e`0000cce2 0000cc80`0000cc87 +.+.........|.......~........... 000000a3`0dcfe1d0 0000cc85`0000cc82 0000cc84`0000cc83 0000cc86`0000cc88 00000000`00000001 ................................ 000000a3`0dcfe1f0 000000a3`0dcfe170 00007ff7`3c892810 00007ff7`3c892810 000000a3`0dcfe110 p........(.<.....(.<............ 000000a3`0dcfe210 00000000`ffe66962 00000000`00000293 00007ff7`3c896620 00000000`00000293 bi.............. f.<............ 000000a3`0dcfe230 00000000`0000001b 00000000`00000000 000000a3`0dcfeec0 00000000`00000003 ................................ 000000a3`0dcfe250 00000000`00000000 0000028a`af3e2adc 0000028a`ae8ee050 00007ff7`3b46ae8d .........*>.....P.........F;.... 000000a3`0dcfe270 00000000`0000027f 00000000`00000000 00000000`00000000 0000ffff`00001fa0 ................................ 000000a3`0dcfe290 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 000000a3`0dcfe2b0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 000000a3`0dcfe2d0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 000000a3`0dcfe2f0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 000000a3`0dcfe310 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 000000a3`0dcfe330 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 000000a3`0dcfe350 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 000000a3`0dcfe370 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 000000a3`0dcfe390 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 000000a3`0dcfe3b0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 000000a3`0dcfe3d0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 000000a3`0dcfe3f0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 000000a3`0dcfe410 0000878f`00008769 0000cd1d`0000cd17 00000046`ffffffff 0000cd18`ffffffff i...................F........... 000000a3`0dcfe430 0000cd1a`0000cd24 0000cd1c`0000cd1b 0000cd22`0000cd29 0000cd3a`0000cd1f $...............)...".......:... 000000a3`0dcfe450 0000cd3d`0000cd27 0000cd25`0000cd26 0000cd28`0000cd2c 0000cd30`0000cd2e '...=...&...%...,...(.......0... 000000a3`0dcfe470 0000cd2a`0000cd31 0000cd4b`0000cd2b 0000005e`0000cd42 0000cd46`0000cd2f 1...*...+...K...B...^.../...F... 000000a3`0dcfe490 ffffffff`0000cd41 00000064`00000063 0000006c`00000065 0000007f`00000067 A.......c...d...e...l...g....... 000000a3`0dcfe4b0 0000006a`00000069 ffffffff`0000cd3b 0000cd4c`aecd9302 0000cd52`0000cd3f i...j...;...........L...?...R... 000000a3`0dcfe4d0 0000cd50`ffffffff 00000074`0000cd4a 00000076`00000079 0000cd48`0000cd47 ....P...J...t...y...v...G...H... 000000a3`0dcfe4f0 0000cd4f`0000cd49 0000cd4e`ffffffff 0000cd53`0000cd4d 0000cd51`ffffffff I...O.......N...M...S.......Q... *--> Error Logs <--* 22:19:37Z Patch-verify failed for 0x000ac4fa:0x00000000->0x002533d2 [length: 6079228] 22:19:42Z Patch-verify failed for 0x00139311:0x00000000->0x002533ed [length: 8559380] 22:19:43Z Patch-verify failed for 0x00073b8d:0x00000000->0x002533cf [length: 6096508] 22:19:48Z Patch-verify failed for 0x000ac501:0x00000000->0x002533d9 [length: 5998796] 22:19:48Z Patch-verify failed for 0x00139317:0x00000000->0x002533f3 [length: 7318436] 22:19:51Z Patch-verify failed for 0x0013931b:0x00000000->0x002533f7 [length: 7670228] 22:19:56Z Patch-verify failed for 0x00139320:0x00000000->0x002533fc [length: 6316308] 22:20:04Z Patch-verify failed for 0x00139328:0x00000000->0x00253404 [length: 7160204] 22:20:04Z Patch-verify failed for 0x000ac50f:0x00000000->0x002533e7 [length: 8635404] 22:20:08Z Patch-verify failed for 0x0013932d:0x00000000->0x00253409 [length: 8384788] 22:20:08Z Patch-verify failed for 0x000ac501:0x00000000->0x002533d9 [length: 5998796] 22:20:08Z Download failed [0x000ac501:0x00000000->0x002533d9; size: 5998796] 22:20:08Z Download failed for manifest 0x00000000, fileId 0x000ac501 with error 3 22:20:08Z Download failed [0x000ac501:0x00000000->0x002533d9; size: 5998796] 22:20:08Z Download failed for manifest 0x00098107, fileId 0x000ac501 with error 3 Crashed at 22:20:09Z Link to comment Share on other sites More sharing options...
Linken.6345 Posted May 9, 2021 Share Posted May 9, 2021 Tell your friend to delete d3d9.dll in bin64 folder and try again. Link to comment Share on other sites More sharing options...
sam.4915 Posted May 9, 2021 Author Share Posted May 9, 2021 He cant find any file with the name d3d9.dll 😕 Link to comment Share on other sites More sharing options...
Linken.6345 Posted May 9, 2021 Share Posted May 9, 2021 Wait is your friend trying to download it to C:\Users\Simon\Downloads\? If so have him move the Gw2.exe into someting like C:\Gw2\Gw2.exe or C:\Games\Guildwars2\Gw2.exe It will download and setup were the file is and wont give you an option to chose folder. If you try to download it to a write protected area no wonder it wont work. Link to comment Share on other sites More sharing options...
sam.4915 Posted May 9, 2021 Author Share Posted May 9, 2021 ok ill get him to try that now Link to comment Share on other sites More sharing options...
sam.4915 Posted May 9, 2021 Author Share Posted May 9, 2021 It's now just asking him to check his internet connection..... First crashing now this Link to comment Share on other sites More sharing options...
TheQuickFox.3826 Posted May 10, 2021 Share Posted May 10, 2021 4 hours ago, Linken.6345 said: Tell your friend to delete d3d9.dll in bin64 folder and try again. D3D9.dll is in the windows folder, where it should be. DON'T DELETE IT FROM THERE. It is a required component for many games and applications. (DirectX 9) C:\WINDOWS\SYSTEM32\d3d9.dll Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted May 10, 2021 Share Posted May 10, 2021 You could have him try removing/disabling Overwolf, and see it that makes a difference. Link to comment Share on other sites More sharing options...
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