Azzagronn.1925 Posted May 11, 2021 Share Posted May 11, 2021 Hello, when i try to buy gems in game, after authorization of the payment, even on my phone authorization pop up, i get stuck on white screen with logo Mastercard ID Check and spinning circle. No matter how long i wait, how many times i try, i can buy gems. It's like only the final confirmation of the payment should pop up, but it's stuck on that screen. I really hope i turn my ugly toon into something more watchable. It drives me crazy. Anyone had the same problem? And btw i don't wanna contact my bank over this, if somehow it's blocked on their side, i doubt it. I don't want Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted May 11, 2021 Share Posted May 11, 2021 You can use the 'Search' feature to find other posts/threads on this issue. You can contact the Billing CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance. Good luck. Link to comment Share on other sites More sharing options...
Azzagronn.1925 Posted May 11, 2021 Author Share Posted May 11, 2021 Ok, i'm on it, thanks mate. Link to comment Share on other sites More sharing options...
TheQuickFox.3826 Posted May 12, 2021 Share Posted May 12, 2021 Either contact support or buy gems at an authorized retailer. For Europe: https://www.guildwars2.com/en/news/get-20-off-guild-wars-2-gem-cards-in-europe/ Note that the -20% promotion has passed, but the gem cards may still be in stock for the normal price of EUR 25 for 2000 gems. Link to comment Share on other sites More sharing options...
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