LART.3748 Posted May 21, 2021 Share Posted May 21, 2021 Hello, since yesterday the game is crashing when i click play button on launcher, its not open any game screen and just crash, i usually play normal whitout problem so i dont know what happen, is just happening from yesterday, i re-install the game, i repair the client, delete all addons, try re-install in another folder too, but any of that solutions works, please help, i want to get back to the game. *--> Crash <--* Assertion: dims.x && dims.y File: ..\..\..\Engine\Gr\Img\ImgCalc.cpp(27) App: Gw2-64.exe Pid: 3768 BaseAddr: 000000013F9B0000 ProgramId: 101 Build: 115267 When: 2021-05-21T11:09:53Z 2021-05-21T06:09:53-05:00 Uptime: 0 days 0:02:27 Flags: 0 DumpFile: Crash.dmp *--> System <--* Name: 739c2f1a IpAddr: 192.168.18.9 Processors: 4 [GenuineIntel:6:10:7] OSVersion: Windows 6.1 (64 bit) *--> System Memory <--* Physical: 4199MB/ 8106MB 51% Paged: 12047MB/16210MB 74% Virtual: 8387381MB/8388607MB 99% Load: 48% CommitTotal: 4162MB CommitLimit: 16210MB CommitPeak: 4192MB SystemCache: 2480MB HandleCount: 31009 ProcessCount: 73 ThreadCount: 1213 *--> Process Memory <--* Private: 1021MB WorkingSet: 997MB PeakWorkingSet: 1005MB PageFaults: 2250136 *--> Memory Category Usage (Inclusive) <--* [Category] [Size(MB)] [Count] Root 131.12 40398 Programmer Data 73.89 18278 Uncategorized 50.63 21319 I/O 30.45 544 Archive 29.14 38 Collections 26.58 1264 Dictionary 26.13 58 VRAM 21.13 15560 VRAM - DDI Shader 21.13 15556 Engine 14.45 16125 Audio 8.07 452 Audio FMOD 8.01 342 Collide 6.45 755 Collide Havok 6.45 755 Gr 6.36 15664 Gr Material 2.73 15554 Game 2.04 62 Text 2.00 7 File Service 1.24 12 Gr Umbra 0.55 11 Art Assets 0.16 46 UI Textures 0.15 38 UI Assets 0.15 38 Networking 0.14 25 *--> Memory Category Usage (Exclusive) <--* [Category] [Size(MB)] [Count] Uncategorized 50.63 21319 Archive 29.14 38 Dictionary 26.13 58 VRAM - DDI Shader 21.13 15556 Audio FMOD 8.01 342 Collide Havok 6.45 755 Gr 3.00 6 Gr Material 2.73 15554 Text 2.00 7 File Service 1.24 12 Gr Umbra 0.55 11 Collections 0.32 1182 UI Textures 0.15 38 Event 0.13 5 BTree 0.13 22 Networking 0.12 15 Asset Service 0.07 491 Web Browser 0.06 58 Audio 0.06 110 Gr Postproc 0.04 3 Game 0.03 46 DDI 0.03 19 Msg 0.02 10 Content 0.02 1 Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted May 21, 2021 Share Posted May 21, 2021 (edited) You can contact the Tech CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance. Good luck. (It's possible you may need to upgrade from Windows 7.) Edited May 21, 2021 by Inculpatus cedo.9234 Link to comment Share on other sites More sharing options...
LART.3748 Posted May 21, 2021 Author Share Posted May 21, 2021 3 hours ago, Inculpatus cedo.9234 said: You can contact the Tech CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance. Good luck. (It's possible you may need to upgrade from Windows 7.) Ty for the reply, am making a backup of everything, tonight will install windows 10 and do some test, because i never have problem playing since yesterday after server save. Link to comment Share on other sites More sharing options...
LART.3748 Posted May 22, 2021 Author Share Posted May 22, 2021 Problem solved whit the new installation of windows 10 Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted May 22, 2021 Share Posted May 22, 2021 Glad to hear it all worked out. 1 Link to comment Share on other sites More sharing options...
Linken.6345 Posted May 22, 2021 Share Posted May 22, 2021 Nice you came back with closure and how you fixed it OP it rarely happens. 1 Link to comment Share on other sites More sharing options...
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