Game Crash during Hidden Arcana

[Bayou Lady.8357]

Both times I have  was in story part Hidden arcana, after I beat the Facet of Light and then try to interact with the crystal , my has crashed. Now I will have to start if over a THIRD time. I know I won't get any specific help-- but please fix this ASAP.

[Inculpatus cedo.9234]

Crashing? Or disconnecting? 

There's a difference.

 

If crashing, you can post the Crash Report (Show Details), and someone may be able to assist you.

 

If disconnecting, you can try the many tips/workarounds found in the Dev-posted thread, 'Storyline Disconnects'. 

 

Good luck. 

[Bayou Lady.8357]

Well I can tell you that I could not send a bug report because I did disconnect. but first the game simply froze when I tried -- on 2 different days-- to hit the crystal after killing Facet of light to progress the story. I simply will not be able to continue with the  Return and bonus events until it is fixed-- and I am not alone w/ this problem. 

 

[Inculpatus cedo.9234]

Yes, the game 'freezes', often, when a disconnect is about to happen.

You can try the plethora of tips/workarounds found in the Dev-posted thread, 'Storyline Disconnects'.  I suggest starting at the end and working back.

 

What works for me is continuously spamming a weapon skill and/or moving the character; others have had success with a VPN (make sure it takes a different path to the ArenaNet servers).

 

Good luck.

[Bayou Lady.8357]

Have been searching for the "storyline disconnects" and cannot find it. found one link-- but when I clicked on it-- said it did not exist. Oh well, guess I won't be finishing this set of bonus events. Instead of sending players all over the place to solve a problem, maybe ,since I am reading about many freezes, crashes, disconnects lately-- you guys FIX it.

[Inculpatus cedo.9234]

It just got pushed off the front page.

https://en-forum.guildwars2.com/topic/20771-storyline-disconnects-merged/?do=getNewComment

 

 

[Bayou Lady.8357]

ok thank you for info. I did as you suggested and send a crash report. Anet did respond and had me change a couple of settings, and it worked. And yes that was the site I tried. I hope  others  can benefit-- change streaming to "On Demand" and frame rate to 30. Worked for me!

 

[Bayou Lady.8357]

I thank you for info. I did as you suggested and send a crash report. Anet did respond and had me change a couple of settings, and it worked. And yes that was the site I tried. I hope  others  can benefit-- change streaming to "On Demand" and frame rate to 30. Worked for me!

 

[Bayou Lady.8357]

Inculpastus, I apologize for my error, I misread and thought I said MY dev thread.

[Amanda Whitemoon.6173]

i always had alot of trouble with disconnects in story missions, especially during unskipabbnle cutscenes, solved mostly , using a special commandline. but hidden arcana still disconnects alot.