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Information required in recovering deleted items.


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I had previously sent a ticket asking for a replacement for Refined Envoy light armor however an exact date and time for both gaining and losing the items was asked. (this was not asked for any other previous tickets i have made) is there any way i can check when i gained an item or completed an achievement? 

 

Any help would be great 🙂

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2 minutes ago, Inculpatus cedo.9234 said:

Not that I know of.

 

The CS Team needs to know the times so they can check the logs.  They don't really have the resources to check every log for months/years. 

 

https://help.guildwars2.com/hc/en-us/articles/360001969608-Recovering-Missing-or-Lost-Items

Okay thank you, i had sent attachments showing my gw2efficiency account proving that the achievements were done and that the items themselves are no longer within it. I had hoped this was enough alongside the fact both the Experimental and Refined skins were in my wardrobe but apparantly that was not sufficient for them. However i had previously got the bloodstone battery (for the achievement) and moto red infusion without providing the information of when i lost it. So i dont really understand why they are suddenly so adamant about it.

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Having been the customer support person using what sounds like a similar system for different software there's a few reasons I can think of for asking now when they didn't before:

  • It's a different support person with different priorities.
  • It was obvious before because you'd only just gained and/or lost the items so it was easy to find the info in the logs, this time they can't see it and need to know when to check.
  • They've recently had a massive increase in fake support tickets asking about 'lost' legendaries the player never actually had and are being more careful with all of them.

 

The second one seems most likely to me. If that's the case then any info you're able to give will help even if you can't say exactly. If you can narrow it down to a specific month or something it at least gives them less to check through. (Do you take screenshots when you get cool/unusual items? Or take screenshots frequently? I can never remember exactly when I made my legendaries but I can find out by finding the screenshots of when I made them and checking the date in the screenshot properties.)

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3 minutes ago, Danikat.8537 said:

Having been the customer support person using what sounds like a similar system for different software there's a few reasons I can think of for asking now when they didn't before:

  • It's a different support person with different priorities.
  • It was obvious before because you'd only just gained and/or lost the items so it was easy to find the info in the logs, this time they can't see it and need to know when to check.
  • They've recently had a massive increase in fake support tickets asking about 'lost' legendaries the player never actually had and are being more careful with all of them.

 

The second one seems most likely to me. If that's the case then any info you're able to give will help even if you can't say exactly. If you can narrow it down to a specific month or something it at least gives them less to check through. (Do you take screenshots when you get cool/unusual items? Or take screenshots frequently? I can never remember exactly when I made my legendaries but I can find out by finding the screenshots of when I made them and checking the date in the screenshot properties.)

I figured 2 would be the case, I gave the time closest to what i remember but the best i could give was roughly 3/4 months ago as i dont have a good sense of time. I dont usually take screenshots unfortunately.

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9 minutes ago, Inculpatus cedo.9234 said:

You can always ask to have your ticket escalated to a Senior Team member.

That has resulted in positive results, previously.

 

Of course, each case is different.

 

Good luck. 

Thank you for the help but even after providing every little bit of info i can i got no where and jus keep receiving the same thing over and over again, felt like i was conversing with a wall:) so ill leave it, thank you though.

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