AlphaWolf.2709 Posted July 26, 2021 Share Posted July 26, 2021 (edited) Please delete this thread as it was my error. Edited July 27, 2021 by AlphaWolf.2709 1 Link to comment Share on other sites More sharing options...
AlphaWolf.2709 Posted July 26, 2021 Author Share Posted July 26, 2021 (edited) 15 hours ago, AlphaWolf.2709 said: Attached to this is a conversation I'm having with Anet right this moment. I worked my butt off at the beginning of the game to unlock Twilight and Sunrise. As you an see from the conversation, I've provided screenshots are proof that I've unlocked the weapons, however, Arenanet is refusing to fix their broken systems, AGAIN, and asking me to bite the bullet for it. I understand some of you will say, "you've got the skin, just use ascended". I get it, but no. Its principal. The only reason these weapons aren't unlocked in my armory is because they haphazardly deployed a system to the game which is broken. I am sick of dealing with Anet and their crappy customer service, crappy deployments, and all around crappy attitude towards customers who have dumped thousands into this game. It saddens me that over a decade (GW1 and now GW2) of my life is probably coming to an end because GM Nyan and GM Wonder Tree can't be bothered to do the right thing. Edited July 27, 2021 by AlphaWolf.2709 Link to comment Share on other sites More sharing options...
JustTrogdor.7892 Posted July 26, 2021 Share Posted July 26, 2021 (edited) Did you happen to use your bound Sunrise and Twilight to craft an unbound Eternity and then trade Eternity before the armory? If so then you would only have the skins for Twilight and Sunrise unlocked. Once the armory launched if you had bound versions of Sunrise and Twilight you get tokens to use to craft a bound version of Eternity. Edited July 26, 2021 by JustTrogdor.7892 Link to comment Share on other sites More sharing options...
Healix.5819 Posted July 26, 2021 Share Posted July 26, 2021 Having the skin doesn't mean you had the legendary. People would forge and sell eternity to get the skins for free. Also, people have been exploiting support for years to dupe items, so you'll find them hesitant to restore items nowadays. 1 Link to comment Share on other sites More sharing options...
AlphaWolf.2709 Posted July 26, 2021 Author Share Posted July 26, 2021 Just now, JustTrogdor.7892 said: Did you happen to use your bound Sunrise and Twilight to craft an unbound Eternity and then trade Eternity before the armory? If so then you would only have the skins for Twilight and Eternity unlocked. Once the armory launched if you had bound versions of Sunrise and Twilight you get tokens to use to craft a bound version of Eternity. Honestly, I don't think so. I've sold one legendary but I don't think it was Eternity, however, I cannot go back far enough to see. If someone at Anet could do a bit more digging besides just a blanket crap answer, that would be great. If it turns out this is what I did and just don't remember, I'll fully retract my statements and apologize. Link to comment Share on other sites More sharing options...
JustTrogdor.7892 Posted July 26, 2021 Share Posted July 26, 2021 (edited) Please note I also made a typo which got quoted before I corrected it. I meant you would only have the skins for Twilight and Sunrise (not Twilight and Eternity). Just wanted to clarify that. 🙂 Edited July 26, 2021 by JustTrogdor.7892 Link to comment Share on other sites More sharing options...
AlphaWolf.2709 Posted July 26, 2021 Author Share Posted July 26, 2021 @Support If someone can review my past trading post logs, if it turns out I forged Eternity and sold it but reaped the Twilight and Sunrise skins, please do so and publicly address it here. I am not a scammer, nor am I attempting to cheat Anet out of anything. This was so long ago I honestly don't remember. As said above, if I'm wrong I'll apologize, but man, your support has to work on their approach. Blanket statements of "we just won't help" more or less is really off putting. Link to comment Share on other sites More sharing options...
AlphaWolf.2709 Posted July 26, 2021 Author Share Posted July 26, 2021 https://help.guildwars2.com/system/photos/360272413133/Toyworkshop_loadScreen.jpg Senior GM Ignis Today at 11:30 Hello there. Senior Game Master Ignis here. In order for items to be added to your armory, these weapons must be physically present on your account. Under normal circumstances, support is only able to offer a restoration in the event a player mistakenly discards their items, or if the items were lost on a deleted character. In this case, you had turned Sunrise and Twilight into the weapon Eternity, which was subsequently sold on the trading post in the beginning of 2015. If you wish to have Twilight and Sunrise unlocked on your account, you'll need to acquire new versions of these weapons accordingly. While we were unable to directly assist in your request this time around, please don't ever hesitate to get back in touch with any other questions or concerns you may have. We're always here to help wherever possible. Regards, Senior GM Ignis Guild Wars 2 Support Teamhttp://help.guildwars2.com/ https://secure.gravatar.com/avatar/1362e2f40fee6ace0da0fc4140908699?default=https%3A%2F%2Fassets.zendesk.com%2Fhc%2Fassets%2Fdefault_avatar.png&r=g AlphaWolf.2709 Today at 11:33 Senior GM Ignis - Thank you for this clarification and the timeframe I did this. It was brought to my attention on the forums that this was possible at one time, and I totally forgot about it. I sincerely apologize for my attitude and will address such publicly on the forums as well. I appreciate you taking the time do look into this further. 1 Link to comment Share on other sites More sharing options...
AlphaWolf.2709 Posted July 26, 2021 Author Share Posted July 26, 2021 As I replied to Senior GM Ingis, please accept my apologies ANET support. Thank you again Ignis for doing a deeper dive into this matter. This thread may be closed. 5 Link to comment Share on other sites More sharing options...
Linken.6345 Posted July 26, 2021 Share Posted July 26, 2021 You could have just looked in your wardrobe from the bank and see if eternity was unlocked tho Link to comment Share on other sites More sharing options...
JustTrogdor.7892 Posted July 26, 2021 Share Posted July 26, 2021 (edited) 7 minutes ago, Linken.6345 said: You could have just looked in your wardrobe from the bank and see if eternity was unlocked tho Eternity would not be unlocked in the wardrobe if they crafted it and traded it which seems to have been the case. The OP seems to have forgotten that they did so, thus the confusion. Edited July 26, 2021 by JustTrogdor.7892 1 Link to comment Share on other sites More sharing options...
Lan Deathrider.5910 Posted July 26, 2021 Share Posted July 26, 2021 I mean, if you sold them or crafted Eternity and sold that how can they include the items into the Armory when you know longer have them? If you did not do this, then check your alts and see if they are on them. If that is not the case then contemplate whether or not you trashed the items, regardless, if you do not have the items then they cannot be added into the armory now can they? Link to comment Share on other sites More sharing options...
Linken.6345 Posted July 26, 2021 Share Posted July 26, 2021 4 hours ago, JustTrogdor.7892 said: Eternity would not be unlocked in the wardrobe if they crafted it and traded it which seems to have been the case. The OP seems to have forgotten that they did so, thus the confusion. Exactly if it was not unlocked it was sold so no need to talk to support. 1 Link to comment Share on other sites More sharing options...
Gotejjeken.1267 Posted July 27, 2021 Share Posted July 27, 2021 Did you think anet robbed you of your legendaries? 😂 Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted July 27, 2021 Share Posted July 27, 2021 Great example of how fast the CS Team responds. Since it was user-error, you might consider editing the title of the thread, as well as the OP. Link to comment Share on other sites More sharing options...
AlphaWolf.2709 Posted July 27, 2021 Author Share Posted July 27, 2021 I don't understand the trolling and flaming. I admitted my mistake and apologized. This community is so full of trolls. Link to comment Share on other sites More sharing options...
smithkt.8062 Posted July 27, 2021 Share Posted July 27, 2021 4 hours ago, AlphaWolf.2709 said: I don't understand the trolling and flaming. I admitted my mistake and apologized. This community is so full of trolls. It's obvious that those people did not actually read the whole thread. Too lazy I suppose. Good on you for recognizing your mistake. 1 Link to comment Share on other sites More sharing options...
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