asminojos.2509 Posted July 27, 2021 Share Posted July 27, 2021 Claiming the in-game items for the preorder (outside of the identity repair kit) are showing Work in Progress Icons with no names attached when hovering over. 4 Icons in total. 1 Link to comment Share on other sites More sharing options...
Davinus of Numas.5298 Posted July 27, 2021 Share Posted July 27, 2021 happened to me too. Link to comment Share on other sites More sharing options...
Delorfin.8175 Posted July 27, 2021 Share Posted July 27, 2021 Happened to me also Link to comment Share on other sites More sharing options...
Neverwinter.1758 Posted July 27, 2021 Share Posted July 27, 2021 Same here, hopefully related to the BLTC being down Link to comment Share on other sites More sharing options...
Elastohose.2345 Posted July 27, 2021 Share Posted July 27, 2021 (edited) I also ordered the Ultimate and got this problem. Hopefully they'll fix that soon... Edited July 28, 2021 by Elastohose.2345 Link to comment Share on other sites More sharing options...
Xeno.1298 Posted July 27, 2021 Share Posted July 27, 2021 I attributed this to opening the mail before updating the game, but the 'under construction' icons remain after updating. I've not withdrawn the items from the mail yet in the event it bugs things further. Link to comment Share on other sites More sharing options...
Hadder.8093 Posted July 27, 2021 Share Posted July 27, 2021 (edited) I also have this issue. I received the "Identity Repair Kit" and 4 other items that are just maintenance icons. Not clickable or usable. I ordered Ultimate. Edited July 27, 2021 by Hadder.8093 Link to comment Share on other sites More sharing options...
Avinz.2456 Posted July 27, 2021 Share Posted July 27, 2021 Same Link to comment Share on other sites More sharing options...
Syncez.1536 Posted July 27, 2021 Share Posted July 27, 2021 Got the same issue too. Hopefully it gets fixed. Link to comment Share on other sites More sharing options...
Zaurus.3056 Posted July 27, 2021 Share Posted July 27, 2021 I have the same issue. I also haven't received the 4000 gems from preordering the Ultimate Edition either. Link to comment Share on other sites More sharing options...
hilo.9742 Posted July 27, 2021 Share Posted July 27, 2021 6 minutes ago, Zaurus.3056 said: I have the same issue. I also haven't received the 4000 gems from preordering the Ultimate Edition either. For Ultimate, gem delivery may take up to 72 hours after purchase. Link to comment Share on other sites More sharing options...
Zaurus.3056 Posted July 27, 2021 Share Posted July 27, 2021 1 minute ago, Rottie.8596 said: For Ultimate, gem delivery may take up to 72 hours after purchase. Oh, yeah. I just looked and saw that it says that on the store page. That's good to know. Thanks! 1 Link to comment Share on other sites More sharing options...
AzureWolf.9150 Posted July 27, 2021 Share Posted July 27, 2021 15 minutes ago, Zaurus.3056 said: I have the same issue. I also haven't received the 4000 gems from preordering the Ultimate Edition either. Same. Bought the Ultimate for myself and my wife and neither of us have gotten the 4000 gems yet. 1 Link to comment Share on other sites More sharing options...
Hadder.8093 Posted July 27, 2021 Share Posted July 27, 2021 (edited) Question for all of you posting here. I had a friend order the deluxe and he got his items. I ordered Ultimate and have this issue. I'm just curious if it's an Ultimate issue. Did all of you posting here also order Ultimate? If so, maybe edit your post to say what version you pre-purchased. Also, make sure to submit a ticket. Edited July 27, 2021 by Hadder.8093 Link to comment Share on other sites More sharing options...
Kordan.6572 Posted July 27, 2021 Share Posted July 27, 2021 I just purchased the ultimate edition and I got a cape, a weapon box, and boat skiff skin. Where are the other items I was supposed to receive? Link to comment Share on other sites More sharing options...
Silvow.3748 Posted July 27, 2021 Share Posted July 27, 2021 Having the same problem Link to comment Share on other sites More sharing options...
Kordan.6572 Posted July 27, 2021 Share Posted July 27, 2021 I didn't receive the gems or the booster or the inventory shared slot, what's up with the purchasing of the Ultimate if it is not ULTIMATELY given to you. Link to comment Share on other sites More sharing options...
darkxyzdragon.4792 Posted July 27, 2021 Share Posted July 27, 2021 (edited) Screenshot of the icons. Pre-Ordered the Deluxe Edition 4 hours ago, logged out of the game for a while, and came back to see these are still like this. Edited July 27, 2021 by darkxyzdragon.4792 editing link to screenshot Link to comment Share on other sites More sharing options...
Avinz.2456 Posted July 28, 2021 Share Posted July 28, 2021 I ordered the ultimate and did not download the patch before I purchased it. I'm wondering if that's what caused the items to show as under construction icons? Link to comment Share on other sites More sharing options...
Zaurus.3056 Posted July 28, 2021 Share Posted July 28, 2021 2 hours ago, Hadder.8093 said: Question for all of you posting here. I had a friend order the deluxe and he got his items. I ordered Ultimate and have this issue. I'm just curious if it's an Ultimate issue. Did all of you posting here also order Ultimate? If so, maybe edit your post to say what version you pre-purchased. Also, make sure to submit a ticket. I also purchased the Ultimate edition, so it's possible that's the problem. But what I think caused it for me is that I was logged into the GW2 launcher and purchased EoD right after it became available. I then started the game and got the mail for the items without the patch that actually added them to the game. Link to comment Share on other sites More sharing options...
Elastohose.2345 Posted July 28, 2021 Share Posted July 28, 2021 Has anybody tried deleting and reinstalling the game? Link to comment Share on other sites More sharing options...
Neverwinter.1758 Posted July 28, 2021 Share Posted July 28, 2021 Submit a support ticket and they'll take care of it for you. Link to comment Share on other sites More sharing options...
Hadder.8093 Posted July 29, 2021 Share Posted July 29, 2021 (edited) Hi All, I submitted a ticket through GuildWars2.com Support and it was determined that the 4 error items in the email was a bad build. I gave them screenshots of the items in my inventory. They cancelled my original code and gave me a new one. Unfortunately, there was a bug with the new code where I did not get my Raptor or Skiff skin and I contacted them again on the same support ticket letting them know. I was asked to delete the error items from my inventory and then they sent an in-game mail to me with my remaining missing items. (I think it also helped that I was live streaming when I opened the mail from the new code and some items were clearly missing). Whether the new code issue was because I had the error items in my inventory still, I do not know, but it took less than a day and was solved with a couple of efficient and friendly support people. Edited July 29, 2021 by Hadder.8093 Link to comment Share on other sites More sharing options...
ramensamurai.4087 Posted August 5, 2021 Share Posted August 5, 2021 On 7/30/2021 at 2:56 AM, Hadder.8093 said: Hi All, I submitted a ticket through GuildWars2.com Support and it was determined that the 4 error items in the email was a bad build. I gave them screenshots of the items in my inventory. They cancelled my original code and gave me a new one. Unfortunately, there was a bug with the new code where I did not get my Raptor or Skiff skin and I contacted them again on the same support ticket letting them know. I was asked to delete the error items from my inventory and then they sent an in-game mail to me with my remaining missing items. (I think it also helped that I was live streaming when I opened the mail from the new code and some items were clearly missing). Whether the new code issue was because I had the error items in my inventory still, I do not know, but it took less than a day and was solved with a couple of efficient and friendly support people. I had a similar problem, order the Ultimate, but did not get the Raptor, Skiff and Identity Repair Kit. It was in my mail but I didn't open it immediately. Went to open it a little later and it was gone. Submitted a ticket and hoping it gets resolved soon. Link to comment Share on other sites More sharing options...
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