gingeriffic.9574 Posted July 27, 2021 Share Posted July 27, 2021 1 minute ago, Lazur.8237 said: I found my confirmation email in spam section. No such luck for me, no confirmation e-mail anywhere. Btw, did the e-mail contain the code or was it still just blank? 1 Link to comment Share on other sites More sharing options...
lyx.5492 Posted July 27, 2021 Share Posted July 27, 2021 17 minutes ago, Lazur.8237 said: Preordered EoD but received an email without a serial code. The space, where the serial code should be, is blank. Same - so you are not alone - also submitted a ticket and still waiting. Link to comment Share on other sites More sharing options...
hilo.9742 Posted July 27, 2021 Share Posted July 27, 2021 (edited) I got another e-mail, but this time with the code! I don't know if it was anyhow related to sending the ticket to the support. To all of you - try to refresh the order page site now! Edited July 27, 2021 by Rottie.8596 Link to comment Share on other sites More sharing options...
Loctar.3987 Posted July 27, 2021 Share Posted July 27, 2021 (edited) Yes I have the same problem, I didn't receive the code either at the time of purchase or in my email Edited July 27, 2021 by Loctar.3987 just got my email but no code again 1 Link to comment Share on other sites More sharing options...
Lazur.8237 Posted July 27, 2021 Share Posted July 27, 2021 J 1 minute ago, Rottie.8596 said: I got another e-mail, but this time with the code! I don't know if it was anyhow related to sending the ticket to the support. Just checked emails again and I have it too. So everything sorted at least for both of us 😄 1 Link to comment Share on other sites More sharing options...
Eggers.5608 Posted July 27, 2021 Share Posted July 27, 2021 I have preordered EoDs too. I can see the pending charge on my CC account, but I don't see the expansion being added to my GW2, account, I haven't received any email confirmation as of yet, or any in game items. 1 Link to comment Share on other sites More sharing options...
Nun Arg.5842 Posted July 27, 2021 Share Posted July 27, 2021 Same for me. Ordered Ultimate edition, but no serial code after purchase and also the confirmation mail shows only a blank space. Link to comment Share on other sites More sharing options...
jasonorme.5014 Posted July 27, 2021 Share Posted July 27, 2021 Just got the order confimation e-mail.. no codes. Link to comment Share on other sites More sharing options...
Kong.3280 Posted July 27, 2021 Share Posted July 27, 2021 I purchase went through successfully. Money taken from account. Got my email and code. Redeeming code says code has already been applied, yet it says EoD has not been purcahased, and no in-game items received. I submitted a ticket, waiting for reply. Link to comment Share on other sites More sharing options...
AlexandrosKoutsopoulos.4537 Posted July 27, 2021 Share Posted July 27, 2021 Just got the email with the code. Link to comment Share on other sites More sharing options...
sanduk.3867 Posted July 27, 2021 Share Posted July 27, 2021 13 minutes ago, jasonorme.5014 said: Just got the order confimation e-mail.. no codes. Same for me Link to comment Share on other sites More sharing options...
kalleen.4253 Posted July 27, 2021 Share Posted July 27, 2021 i got nothing, no email no code nothing :)))) been almost an hour and funds are pending transaction on my card.... Link to comment Share on other sites More sharing options...
codedbykush.2019 Posted July 27, 2021 Share Posted July 27, 2021 Working without any issues when used Paypal. 1 Link to comment Share on other sites More sharing options...
Loctar.3987 Posted July 27, 2021 Share Posted July 27, 2021 6 minutes ago, codedbykush.2019 said: Working without any issues when used Paypal. how is the payment method related to the fact that people don't receive codes ? buying directly in the game is not possible because arenanet doesn't have agreed terms in some countries, there are several topics about this for a long time and there is no remedy in sight 1 Link to comment Share on other sites More sharing options...
Gypsyrose.5736 Posted July 27, 2021 Share Posted July 27, 2021 (edited) Well it took over a hour after I purchased EOD ultimate but I finally received my email and about 10 minutes later received my code. So I guess be Patient. Edited July 27, 2021 by Pink Floyd Rocks.9704 1 Link to comment Share on other sites More sharing options...
codedbykush.2019 Posted July 27, 2021 Share Posted July 27, 2021 1 minute ago, Loctar.3987 said: how is the payment method related to the fact that people don't receive codes ? buying directly in the game is not possible because arenanet doesn't have agreed terms in some countries, there are several topics about this for a long time and there is no remedy in sight No idea what you're talking about. I logged into my Arenanet account and purchased with paypal and code was on the purchase page. 1 Link to comment Share on other sites More sharing options...
gingeriffic.9574 Posted July 27, 2021 Share Posted July 27, 2021 1 minute ago, codedbykush.2019 said: No idea what you're talking about. I logged into my Arenanet account and purchased with paypal and code was on the purchase page. Good for you, and I'm happy it went smoothly, but a lot of us didn't have such a smooth experience. Payment went fine in my case, I payed via Paypal, but there was no code on purchase page or in the e-mail sent by ArenaNet. So maybe not dismiss people just because they didn't have the same experience. We all payed for the pre-order, same as you did, but a lot of us didn't get a serial code. 1 Link to comment Share on other sites More sharing options...
gingeriffic.9574 Posted July 27, 2021 Share Posted July 27, 2021 Update: finally got the serial code in another e-mail about 3 hours later. Link to comment Share on other sites More sharing options...
NickChabby.8907 Posted July 27, 2021 Share Posted July 27, 2021 Got both emails (order confirmation + full receipt) with the serial code each. However I'm unable to activate EoD on my account since it says it's already been applied... Except it hasn't. EoD still shows "Buy now" on my account page and I haven't received my items 😕 1 Link to comment Share on other sites More sharing options...
codedbykush.2019 Posted July 28, 2021 Share Posted July 28, 2021 2 hours ago, gingeriffic.9574 said: So maybe not dismiss people just because they didn't have the same experience. If you may point out to the post or sentence I dismissed people? 1 Link to comment Share on other sites More sharing options...
Tony.8659 Posted July 28, 2021 Share Posted July 28, 2021 (edited) The worst part about all of this is no update for so many hours from Anet. I mean at least update us here or Twitter, anywhere. Edited July 28, 2021 by Tony.8659 1 Link to comment Share on other sites More sharing options...
Kong.3280 Posted July 28, 2021 Share Posted July 28, 2021 17 hours ago, NickChabby.8907 said: Got both emails (order confirmation + full receipt) with the serial code each. However I'm unable to activate EoD on my account since it says it's already been applied... Except it hasn't. EoD still shows "Buy now" on my account page and I haven't received my items 😕 This is the same issue i'm having, I've contacted support and they've said they are working on it. I will reply here if/when they update me. I suggest you put in a ticket if you haven't already. 1 Link to comment Share on other sites More sharing options...
thor.2584 Posted July 28, 2021 Share Posted July 28, 2021 Like everyone here, I also am having problem getting the pre order done. When I click on the final submit button it hangs for a few sec. and I get the message "Payment Authorization Failed". I know for a fact it not on my end because I checked my visa card by buying something from another online site and I checked the balance on my visa card to see how much is on it after each payment. I hope ANet can get this problem fixed soon, so I and the rest of the other players can get to enjoy this new expansion on time with everyone else. Link to comment Share on other sites More sharing options...
Kong.3280 Posted July 29, 2021 Share Posted July 29, 2021 (edited) So, I updated my ticket with support because I think I solved the issue I'm having, I just need them to RESOLVE it I accidentally purchased the Collection Ultimate (all 3 expansions) rather than just EoD ultimate. This explains why trying to redeem to code says it's already been applied to my account because it already has HoT and PoF. I've asked for a refund so I can purchase the correct package I'm waiting for a reply. Edited July 29, 2021 by Kong.3280 1 Link to comment Share on other sites More sharing options...
NickChabby.8907 Posted July 29, 2021 Share Posted July 29, 2021 2 hours ago, Kong.3280 said: So, I updated my ticket with support because I think I solved the issue I'm having, I just need them to RESOLVE it I accidentally purchased the Collection Ultimate (all 3 expansions) rather than just EoD ultimate. This explains why trying to redeem to code says it's already been applied to my account because it already has HoT and PoF. I've asked for a refund so I can purchase the correct package I'm waiting for a reply. I thought about this theory too but I can confirm you that as someone who bought specifically EoD Ultimate (and not the collection) for 79.99$ that the issue can still happen. Still waiting for support to come back to me with a solution. Right now EoD is still inactive on my account despite my purchase. Link to comment Share on other sites More sharing options...
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