NickChabby.8907 Posted July 28, 2021 Share Posted July 28, 2021 (edited) Bought EoD Ultimate Edition through the official website's game store (via the pre-purchase button of EoD's release page). Received my serial number, then a second email with an invoice (.PDF). So my order did go through. However when I look at my account page on the game's website, it still act as if I haven't purchased EoD. Instead of "Active" under the EoD banner like PoF/HoT/etc it shows "Buy now". And if I try to manually add the serial code I received by mail, the system gives me "This serial code has already been applied to your account.", except it hasn't. EoD is still locked. I'm stuck there, unable to activate EoD on my account despite my purchase, unable to receive my bonuses and unable to proceed from there. I contacted support, obviously, but I want to know if anyone managed to deal with this somehow? Thanks. Edited July 28, 2021 by NickChabby.8907 3 Link to comment Share on other sites More sharing options...
Nate Anabe.6091 Posted July 28, 2021 Share Posted July 28, 2021 Have you logged out of the game and logged back in ? If you were in the game at the time of your purchase. Link to comment Share on other sites More sharing options...
NickChabby.8907 Posted July 28, 2021 Author Share Posted July 28, 2021 1 minute ago, Nate Anabe.6091 said: Have you logged out of the game and logged back in ? If you were in the game at the time of your purchase. I bought the game through the website pre-purchase page, not through the in-game gemstore. Link to comment Share on other sites More sharing options...
Nate Anabe.6091 Posted July 28, 2021 Share Posted July 28, 2021 (edited) Yeah, it did not register when I read your post that you purchased it outside the game sorry 😁 Edited July 28, 2021 by Nate Anabe.6091 Spelling Link to comment Share on other sites More sharing options...
azarhal.3086 Posted July 28, 2021 Share Posted July 28, 2021 I have the same issue. I also opened a ticket. The expac refuse to activate despite telling me the serial is already linked and I'm not receiving anything in-game. I also bought directly from the pre-purchase page. 2 Link to comment Share on other sites More sharing options...
kamakiri sensei.1058 Posted July 28, 2021 Share Posted July 28, 2021 same here seems alot people got hit with this Link to comment Share on other sites More sharing options...
NonNonBiyori.1428 Posted July 28, 2021 Share Posted July 28, 2021 Same, next time I'm going to wait to pre purchase, this is ridiculous! 1 Link to comment Share on other sites More sharing options...
Daniyyel.3428 Posted July 28, 2021 Share Posted July 28, 2021 (edited) I bought the game through the trading post link in game. I got the extras, booster/character slot/ ect. But I didn't get an email with the serial key. Anyone else have this problem? edit, the email just came in with the serial key. Edited July 28, 2021 by danielrjones.8759 update Link to comment Share on other sites More sharing options...
Tearthy Flame.1463 Posted July 28, 2021 Share Posted July 28, 2021 Quote And if I try to manually add the serial code I received by mail, the system gives me "This serial code has already been applied to your account.", except it hasn't. EoD is still locked. I'm stuck there, unable to activate EoD on my account despite my purchase, unable to receive my bonuses and unable to proceed from there. I'm having the same problem as OP! I got the Emails too with the Code and have the same Error Message! I've had this problem since the Pre-Order started and I opened a Support Ticket soon after. I hope this is resolved within the week, but please take care of yourself Anet Dev's! xoxo 2 Link to comment Share on other sites More sharing options...
Redtalon.1638 Posted July 29, 2021 Share Posted July 29, 2021 I am having the same issue word for word as you described. I opened a ticket and got the we are working on it response. I recall the same thing happening with POF and it was a few weeks before it was all sorted. Link to comment Share on other sites More sharing options...
NickChabby.8907 Posted July 29, 2021 Author Share Posted July 29, 2021 2 hours ago, Redtalon.1638 said: I am having the same issue word for word as you described. I opened a ticket and got the we are working on it response. I recall the same thing happening with POF and it was a few weeks before it was all sorted. Dang, how hard can it be to simply manually toggle the expansion on my account? I wanted to use my bonus stuff during my vacations… Link to comment Share on other sites More sharing options...
dumb.3657 Posted July 29, 2021 Share Posted July 29, 2021 Same here. I purchased as soon as it was launched, then tried applying the key and got that message. I opened a ticket with support right away, they replied with "we're working on it" and then nothing since. It's starting to feel like I got scammed. Link to comment Share on other sites More sharing options...
KurokouNekoki.7891 Posted July 29, 2021 Share Posted July 29, 2021 2 hours ago, dumb.3657 said: Same here. I purchased as soon as it was launched, then tried applying the key and got that message. I opened a ticket with support right away, they replied with "we're working on it" and then nothing since. It's starting to feel like I got scammed. I think they are trying sincerely to work on it, HOWEVER I do feel "some" priorities might be put at the wrong places though. This issue should be resolved by now if they were really trying. Link to comment Share on other sites More sharing options...
JamiousDaywalker.2496 Posted July 29, 2021 Share Posted July 29, 2021 I had the same issue, got a email reply to say they will contact me soon with a update......my guess is some of the EoD ultimate codes got mixed up with the Collection Ultimate [even though the email purchase shows as EoD Ultimate] thus when you try to redeem its saying you already have activated it Link to comment Share on other sites More sharing options...
KurokouNekoki.7891 Posted July 29, 2021 Share Posted July 29, 2021 27 minutes ago, JamiousDaywalker.2496 said: I had the same issue, got a email reply to say they will contact me soon with a update......my guess is some of the EoD ultimate codes got mixed up with the Collection Ultimate [even though the email purchase shows as EoD Ultimate] thus when you try to redeem its saying you already have activated it It's not only the Ultimate Codes, I got Deluxe and got this issue. Although this is a definitive insight that could be a lead towards resolving the issue. If a Devs is reading this, or a Moderator could pass the message over. Link to comment Share on other sites More sharing options...
Casual Dad.2358 Posted July 29, 2021 Share Posted July 29, 2021 (edited) I had this same issue and sent in a support ticket. It turns out that I had clicked the purchase the "Ultimate Collection" which also includes PoF and and HoT, which I already owned. That is why I was getting the error message about the code already being applied. They refunded my card and I was able to purchase the "standalone" EoD Ultimate pack, which is 79.99. If you paid 99.99 you were purchase the Ultimate "Collection" which inlcude HoT and PoF. Edited July 29, 2021 by Casual Dad.2358 Link to comment Share on other sites More sharing options...
Qiko.2461 Posted July 29, 2021 Share Posted July 29, 2021 Ahh this make since, doh! did they start the refund for you or did you needed to do it? Link to comment Share on other sites More sharing options...
NickChabby.8907 Posted July 29, 2021 Author Share Posted July 29, 2021 Still no answer from support yet on my side. I’m so tempted to simply buy another copy and ask for a refund… Link to comment Share on other sites More sharing options...
kamakiri sensei.1058 Posted July 29, 2021 Share Posted July 29, 2021 sounds like what happened with mine. though i sent my support ticket 2 days ago and just got a were working on it response. Link to comment Share on other sites More sharing options...
Casual Dad.2358 Posted July 29, 2021 Share Posted July 29, 2021 16 minutes ago, Qiko.2461 said: Ahh this make since, doh! did they start the refund for you or did you needed to do it? Support asked me if I wanted a refund, which I replied in affirmative. FWIW, I was able to buy the "standalone" Ultimate pack with no issues. Link to comment Share on other sites More sharing options...
Qiko.2461 Posted July 29, 2021 Share Posted July 29, 2021 38 minutes ago, Casual Dad.2358 said: I had this same issue and sent in a support ticket. It turns out that I had clicked the purchase the "Ultimate Collection" which also includes PoF and and HoT, which I already owned. That is why I was getting the error message about the code already being applied. They refunded my card and I was able to purchase the "standalone" EoD Ultimate pack, which is 79.99. If you paid 99.99 you were purchase the Ultimate "Collection" which inlcude HoT and PoF. Thanks! This is the best answer i've seen. I went ahead and started a refund support ticket. Link to comment Share on other sites More sharing options...
azarhal.3086 Posted July 29, 2021 Share Posted July 29, 2021 (edited) I think many people made the mistake of buying the Collection version while already owning both HoT/PoF. I don't think there is a any warning against it. I already asked to get my refund in my ticket even if support haven't got to that conclusion yet. Edited July 29, 2021 by azarhal.3086 Link to comment Share on other sites More sharing options...
NickChabby.8907 Posted July 29, 2021 Author Share Posted July 29, 2021 14 minutes ago, azarhal.3086 said: I think many people made the mistake of buying the Collection version while already owning both HoT/PoF. I don't think there is a any warning against it. I already asked to get my refund in my ticket even if support haven't got to that conclusion yet. No, collection codes got wrongly distributed among standalone versions. Link to comment Share on other sites More sharing options...
Casual Dad.2358 Posted July 29, 2021 Share Posted July 29, 2021 Not necessarily true. In my case it was admittedly, user error. One quick way to check is in how much you paid. If you paid $99 then you bought the collection. If you paid $79 then you got the standalone. Link to comment Share on other sites More sharing options...
NickChabby.8907 Posted July 29, 2021 Author Share Posted July 29, 2021 2 minutes ago, Casual Dad.2358 said: Not necessarily true. In my case it was admittedly, user error. One quick way to check is in how much you paid. If you paid $99 then you bought the collection. If you paid $79 then you got the standalone. I paid 79.00$ and my invoice clearly says EoD Ultimate. Link to comment Share on other sites More sharing options...
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