Payment Authorization Always Fails

[Matt H.6142]

The buy.guildwars2.com site keeps rejecting my payment authorization.

I've tried 2 different cards.

I've written the address multiple ways.

I am a Canadian customer.

I noticed this site is saving my credit card information, which I'd rather it didn't.  It's this saved information I've found is causing some issues because unless I create a new entry, it doesn't seem to accept my edits.

The failed message used to appear in the form.  Now it loads a new page without the form and just says Payment Authorization Failed.  There is no contact number.

Is this a time out page?

Very disappointing I couldn't get this to work.

[SebbeBackstrand.4685]

I got the same thing, used paypal instead and it worked! Maybe u can try that? 🙂

[Matt H.6142]

I hadn’t tried. It says right there PayPal isn’t valid for my country. I’m tempted to try it though. 

[TheQuickFox.3826]

Please contact support, they can usually but not always help with these issues. Be sure to provide all relevant information about what you tried to do, how you tried to pay and which error message you get.

https://help.guildwars2.com/hc/en-us/requests/new

 

The problem may be that ArenaNet's e-commerce partner DigitalRiver flagged your account using their AI fraid detection software. This is working far from perfect so many legitimate users or transactions get blocked. ArenaNet can pick this up and unblock your account at DigitalRiver allowing you to make purchases again.

[Matt H.6142]

The in-game/BLTC purchase worked for me first time.

To support, I ask how can those saved credit card details be removed?  I never save credit card information to a website given the choice.

[Inculpatus cedo.9234]

23 minutes ago, Matt H.6142 said:

The in-game/BLTC purchase worked for me first time.

To support, I ask how can those saved credit card details be removed?  I never save credit card information to a website given the choice.

I'm not sure if you are asking 'support' here on the forums for information, but if you are, you will need to 'Submit a Ticket' via the 'Support' link above/below for any answers.

 

Good luck. 

[lvis.3824]

I have the same issue - tried everything i could different browsers, differnt CC , paypal ingame buy with different cards .. nothing works.

 

Support wrote me:

Quote

I was able to locate your recent failed purchased attempts and re-enabled one of them to be looked at. You will receive an automated email with details of your order and any instructions you may need to do in order to complete a purchase within 48 hours.

Please note that it is not possible to complete your previous order from support.guildwars2.com or from findmyorder.com. If the automated e-mail you receive is requesting to go to one of those websites to complete the previous order, you will not be able to do this. Instead, simply attempt your purchase again from the http://buy.guildwars2.com website.

 

I did what they asked for, but still the same error pops up .. really a bummer.

Played this game since launch, perhaps it's a sign to stop playing it ..... dunno 😞 .