Credit card purchase unavailable

[Gorla.8627]

I did not find anything related to this, so I share the info I have.

With the End of Dragons pre-purchase, the end of credit card purchase came as well, which is still going strong (yes, I tried deleting and/or re-adding billing and card info, which does not help).

 

After pressing Confirm button a small white square covers the "Re" words of the "Review Your Order" text and no transaction happens.

Support gave the following answer:

"The screen you've reported is now a known issue and we're still currently investigating into how to resolve this.
That being said, there have been reports that using another payment method, such as PayPal®, works. If you are able to try PayPal, we recommend trying to make your purchase using this payment method. If not, we will let you know as soon as the issue preventing credit card purchases in your region has been resolved."

 

If anyone experiences this, please report it, so that maybe helps them to solve this issue.

Regarding the region, mine is Central Europe if that has any relevance.

[Healix.5819]

As of January 2021, EU cards have additional authentication requirements, which the gem store doesn't support and why it doesn't work. PayPal works because it handles it for them.

[Gorla.8627]

Maybe you are right, it does looks like a blank popup (which would ask for the additional authentication), I didn't thought about that, so I'm going to add that info to my support ticket.

The weird thing is so far it worked without it, and usually new authentication method is released at a start of the month/year as I experienced.

[Inculpatus cedo.9234]

Pretty sure the Billing CS Team is aware of the cause of the issue, as there have been many posts and threads about it over the past few months.