CryoVulcan.2485 Posted August 6, 2021 Share Posted August 6, 2021 Hi there! I'm trying to buy gems, but it doesn't seem to work. Theres always a red error flash and then im back at choosing how much gems i want. Link to comment Share on other sites More sharing options...
wondermuffin.9680 Posted August 6, 2021 Share Posted August 6, 2021 It's a known issue. You should do a search before posting a new topic. I don't anticipate a fix anytime soon, it's the "middleman" handing the requests that has the issue, not arenanet. https://help.guildwars2.com/hc/en-us/articles/360060566914-Credit-Card-Purchase-Issue-Affecting-Some-European-Countries-White-Screen-After-Clicking-Confirm Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted August 6, 2021 Share Posted August 6, 2021 If you are in/near EU and get a white screen, it probably won't get fixed soon. If you don't get a white screen, you can contact the Billing CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance. Good luck. Link to comment Share on other sites More sharing options...
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