Can't Login to make a support ticket

[nateW.9264]

I made one without logging in and just used my email linked with the account. However when I heard back (a week or so later) they only addressed 2 parts of my ticket as well as telling me to email them again from the same email to change the email (????) which I did, then a couple days later they just ended the ticket without addressing any of my issues. 

 

Just to clarify when I said I can't login to make a ticket, I mean when I go to the actual support side of the site, when enter in my login info it then takes me to the account page and then I click to go to the support side again it says I'm not logged into to create a ticket, and the cycle repeats

Edited August 12, 2021 by nateW.9264
clarifying

[Inculpatus cedo.9234]

The CS Team can fix the log-in issue for you.

Submit a separate ticket for each issue, but only one ticket per issue.

If an issue is not resolved, ask to have it escalated to a Senior Team Member.

 

Good luck. 

[Image.8630]

I just tried too and just in a loop to repeat login.  How can you tell them you cant log in when you cant lot in?

[Inculpatus cedo.9234]

Use the 'Anonymous' feature on the page.

There's a link right there on the page. 

 

If you can't log in you can submit your ticket anonymously.