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Purchased EoD and no key sent


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I would put this in a support ticket but the process requires the Original Key and I do not have that, it was stored on a machine that has since passed on.

The day of the Livestream in July I preordered EoD Ultimate Edition
I have the receipt from Digital River sent from noreply@guildwars2.com with the relevant order reference number and the money was taken from my account the day after the live stream.

It has been over 2 weeks now. So I feel that it is appropriate to start asking questions like, hey my dude, where's my key?

I trust that we can get this all sorted out, 

Thanks In advance,

Harry AKA Pullin.5091

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