Dracannia.1645 Posted August 13, 2021 Share Posted August 13, 2021 (edited) This has been going on for a week now since the elite spec beta started. I'm not sure what causes it. I so much as turn too hard and I crash, I got knocked back by a mob once and I crashed, I stand in place and I crash. It happens randomly; yesterday I could go two hours of playing before a crash, today I logged in just long enough to get the log-in reward and it crashed. I've repaired the client, I've updated my drivers, my graphics are set to low, I've gone through old forum posts to figure out the general problem of what files need deleting, but I can't figure it out through any troubleshooting. Please help me out, I just want to play this game! Here's the recent log: *--> Crash <--* Exception: c0000005 Memory at address 00000000`00000000 could not be written App: Gw2-64.exe Pid: 13164 BaseAddr: 00007FF6E5790000 ProgramId: 101 Build: 118189 Module: igdumdim64.dll When: 2021-08-13T14:39:25Z 2021-08-13T10:39:25-04:00 Uptime: 0 days 0:02:33 Flags: 0 DumpFile: Crash.dmp *--> System <--* Name: 2e968667 Processors: 8 [GenuineIntel:6:12:1] OSVersion: Windows 10.0 (64 bit) *--> System Memory <--* Physical: 5825MB/11835MB 49% Paged: 7496MB/13627MB 55% Virtual: 134210833MB/134217727MB 3% Load: 50% CommitTotal: 6131MB CommitLimit: 13627MB CommitPeak: 6677MB SystemCache: 3073MB HandleCount: 79183 ProcessCount: 203 ThreadCount: 2432 *--> Process Memory <--* Private: 2326MB WorkingSet: 2287MB PeakWorkingSet: 2315MB PageFaults: 1922223 *--> Memory Category Usage (Inclusive) <--* [Category] [Size(MB)] [Count] Root 1354.35 774509 Programmer Data 830.07 359728 VRAM 424.87 12640 Uncategorized 406.50 381046 Game 351.67 184201 Engine 337.55 132368 Content 237.31 61131 Model-Programmer 236.06 36562 Model Granny 232.45 17617 VRAM - Prop Geo 121.70 853 VRAM - Gr Postproc 103.34 18 Collections 99.23 3571 Dictionary 97.93 960 Text 93.32 13692 Gr 78.63 67132 Collide 59.41 20935 Art Assets 58.37 12800 Gr Umbra 42.52 1408 Character Models 33.55 1249 Composite Models 33.18 285 Composite Tex Pool 31.98 118 Composite Tex 31.98 118 I/O 30.60 1348 VRAM - DirectX Geo Buffers 30.56 1520 *--> Memory Category Usage (Exclusive) <--* [Category] [Size(MB)] [Count] Uncategorized 406.50 381046 Content 237.31 61131 Model Granny 232.45 17617 VRAM - Prop Geo 121.70 853 VRAM - Gr Postproc 103.34 18 Dictionary 97.93 960 Text 93.32 13692 Gr Umbra 42.52 1408 Composite Tex Pool 31.98 118 VRAM - DirectX Geo Buffers 30.56 1520 Archive 29.18 38 VRAM - Prop Tex 26.84 145 VRAM - Character Tex 24.04 320 Collide Havok 23.55 19436 Collide 23.03 1100 VRAM - Terrain PgdImg 17.83 72 Terrain Geo 15.26 1056 Composite 13.15 2008 Collide Mesh 12.83 399 VRAM - DDI Shader 12.11 9124 VRAM - Map Env Tex 11.43 21 VRAM - UI Textures 11.09 254 Gr Material 10.89 16085 VRAM - World Map Tex 10.56 44 *--> DllList <--* 00007FF6E5790000 - C:\Users\brian\Documents\My Games\Guild Wars 2\Gw2-64.exe 00007FF974590000 - C:\Windows\SYSTEM32\ntdll.dll 00007FF973620000 - C:\Windows\System32\KERNEL32.DLL 00007FF971D60000 - C:\Windows\System32\KERNELBASE.dll 00007FF9725F0000 - C:\Windows\System32\USER32.dll 00007FF972430000 - C:\Windows\System32\win32u.dll 00007FF973900000 - C:\Windows\System32\GDI32.dll 00007FF972160000 - C:\Windows\System32\gdi32full.dll 00007FF971CC0000 - C:\Windows\System32\msvcp_win.dll 00007FF9724F0000 - C:\Windows\System32\ucrtbase.dll 00007FF9744A0000 - C:\Windows\System32\ADVAPI32.dll 00007FF973580000 - C:\Windows\System32\msvcrt.dll 00007FF973F40000 - C:\Windows\System32\sechost.dll 00007FF974370000 - C:\Windows\System32\RPCRT4.dll 00007FF973800000 - C:\Windows\System32\WS2_32.dll 00007FF9723D0000 - C:\Windows\System32\WINTRUST.dll 00007FF973B40000 - C:\Windows\System32\PSAPI.DLL 00007FF973FE0000 - C:\Windows\System32\ole32.dll 00007FF973B60000 - C:\Windows\System32\combase.dll 00007FF973A10000 - C:\Windows\System32\OLEAUT32.dll 00007FF972850000 - C:\Windows\System32\SHELL32.dll 00007FF972270000 - C:\Windows\System32\CRYPT32.dll 00007FF968950000 - C:\Windows\SYSTEM32\WTSAPI32.dll 00007FF95F6D0000 - C:\Windows\SYSTEM32\WINMM.dll 00007FF964730000 - C:\Windows\SYSTEM32\VERSION.dll 00007FF9585E0000 - C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.19041.1151_none_91a40286cc884949\gdiplus.dll 00007FF9194B0000 - C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.19041.1110_none_792d1c772443f647\COMCTL32.dll 00007FF91DDE0000 - C:\Windows\SYSTEM32\USP10.dll 00007FF93D590000 - C:\Windows\SYSTEM32\MSIMG32.dll 00007FF957D30000 - C:\Windows\SYSTEM32\Secur32.dll 00007FF91CA00000 - C:\Windows\SYSTEM32\MSACM32.dll 00007FF95F3D0000 - C:\Windows\SYSTEM32\winmmbase.dll 00007FF971690000 - C:\Windows\SYSTEM32\CRYPTBASE.DLL 00007FF971BB0000 - C:\Windows\SYSTEM32\SSPICLI.DLL 00007FF973930000 - C:\Windows\System32\IMM32.DLL 00007FF9718A0000 - C:\Windows\SYSTEM32\MSASN1.dll 00007FF972460000 - C:\Windows\System32\bcryptPrimitives.dll 00007FF96F330000 - C:\Windows\SYSTEM32\dbghelp.dll 00007FF96FDB0000 - C:\Windows\SYSTEM32\windows.storage.dll 00007FF971720000 - C:\Windows\SYSTEM32\Wldp.dll 00007FF9742C0000 - C:\Windows\System32\SHCORE.dll 00007FF972FB0000 - C:\Windows\System32\shlwapi.dll 00007FF971C00000 - C:\Windows\SYSTEM32\profapi.dll 00007FF970550000 - C:\Windows\SYSTEM32\kernel.appcore.dll 00007FF972130000 - C:\Windows\System32\bcrypt.dll 00007FF96B3E0000 - C:\Windows\system32\uxtheme.dll 00007FF963E40000 - C:\Windows\SYSTEM32\dxcore.dll 00007FF972030000 - C:\Windows\System32\cfgmgr32.dll 00007FF971670000 - C:\Windows\SYSTEM32\CRYPTSP.dll 00007FF970D90000 - C:\Windows\system32\rsaenh.dll 00007FF973960000 - C:\Windows\System32\clbcatq.dll 00007FF970AE0000 - C:\Windows\SYSTEM32\ntmarta.dll 00007FF954F60000 - C:\Windows\system32\napinsp.dll 00007FF9536D0000 - C:\Windows\system32\pnrpnsp.dll 00007FF968DE0000 - C:\Windows\system32\wshbth.dll 00007FF968CC0000 - C:\Windows\system32\NLAapi.dll 00007FF971120000 - C:\Windows\SYSTEM32\IPHLPAPI.DLL 00007FF971480000 - C:\Windows\System32\mswsock.dll 00007FF971160000 - C:\Windows\SYSTEM32\DNSAPI.dll 00007FF973570000 - C:\Windows\System32\NSI.dll 00007FF9536B0000 - C:\Windows\System32\winrnr.dll 00007FF961EC0000 - C:\Windows\System32\fwpuclnt.dll 00007FF966FC0000 - C:\Windows\System32\rasadhlp.dll 00007FF9736E0000 - C:\Windows\System32\msctf.dll 00007FF948340000 - C:\Windows\SYSTEM32\textinputframework.dll 00007FF96AE90000 - C:\Windows\System32\CoreMessaging.dll 00007FF96A670000 - C:\Windows\System32\CoreUIComponents.dll 00007FF9692C0000 - C:\Windows\SYSTEM32\wintypes.dll 00007FF938910000 - C:\Windows\system32\Oleacc.dll 00007FF967900000 - C:\Windows\SYSTEM32\WindowsCodecs.dll 00007FF93EA10000 - C:\Windows\SYSTEM32\TextShaping.dll 00007FF9147F0000 - C:\Users\brian\Documents\My Games\Guild Wars 2\bin64\CoherentUI64.dll 00007FF926B00000 - C:\Windows\SYSTEM32\d3d9.dll 00007FF96F710000 - C:\Windows\SYSTEM32\dwmapi.dll 00007FF972F90000 - C:\Windows\System32\imagehlp.dll 00007FF970570000 - C:\Windows\SYSTEM32\gpapi.dll 00007FF95FCE0000 - C:\Windows\System32\cryptnet.dll 00007FF968B90000 - C:\Windows\SYSTEM32\WINNSI.DLL 00007FF968BB0000 - C:\Windows\SYSTEM32\WINHTTP.dll 00007FF964F30000 - C:\Windows\SYSTEM32\dhcpcsvc6.DLL 00007FF966BC0000 - C:\Windows\SYSTEM32\dhcpcsvc.DLL 00007FF9578F0000 - C:\Windows\SYSTEM32\webio.dll 00007FF971AC0000 - C:\Windows\SYSTEM32\DPAPI.dll 00007FF939460000 - C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_0129c2feb609a0b5\igdumdim64.dll 00007FF90BE60000 - C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_0129c2feb609a0b5\igd9dxva64.dll 00007FF9730F0000 - C:\Windows\System32\SETUPAPI.dll 00007FF961C70000 - C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_0129c2feb609a0b5\igdgmm64.dll 00007FF971290000 - C:\Windows\SYSTEM32\powrprof.dll 00007FF971A60000 - C:\Windows\System32\DEVOBJ.dll 00007FF971100000 - C:\Windows\SYSTEM32\UMPDC.dll 00007FF94DA00000 - C:\Windows\SYSTEM32\amsi.dll 00007FF971B80000 - C:\Windows\SYSTEM32\USERENV.dll 00007FF94D200000 - C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.2106.6-0\MpOav.dll 00007FF922530000 - C:\Windows\SYSTEM32\dsound.dll 00007FF960850000 - C:\Windows\SYSTEM32\DEVRTL.dll 00007FF962140000 - C:\Windows\SYSTEM32\SPINF.dll 00007FF936840000 - C:\Windows\SYSTEM32\drvstore.dll 00007FF95C480000 - C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_0129c2feb609a0b5\igc64.dll 00007FF921E60000 - C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_0129c2feb609a0b5\igdml64.dll 00007FF9083E0000 - C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_0129c2feb609a0b5\igd12dxva64.dll 00007FF9709F0000 - C:\Windows\SYSTEM32\WINSTA.dll 00007FF9462A0000 - C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_0129c2feb609a0b5\igdinfo64.dll 00007FF967AC0000 - C:\Windows\System32\MMDevApi.dll 00007FF946250000 - C:\Windows\SYSTEM32\wdmaud.drv 00007FF968030000 - C:\Windows\SYSTEM32\AVRT.dll 00007FF966FD0000 - C:\Windows\SYSTEM32\ksuser.dll 00007FF967BB0000 - C:\Windows\SYSTEM32\AUDIOSES.DLL 00007FF965710000 - C:\Windows\SYSTEM32\msacm32.drv 00007FF951F90000 - C:\Windows\SYSTEM32\midimap.dll 00007FF96F620000 - C:\Windows\SYSTEM32\resourcepolicyclient.dll 00007FF967460000 - C:\Windows\SYSTEM32\mscms.dll 00007FF967440000 - C:\Windows\SYSTEM32\ColorAdapterClient.dll 00007FF946200000 - C:\Windows\SYSTEM32\icm32.dll [DbgHelp.dll is C:\Windows\SYSTEM32\dbghelp.dll] [DbgHelp.dll version 10.0.19041.867 (64/32-bit compatible)] *--> Thread 0x22b0 <--* *--> Trace <--* Pc Rt : Args 00007ff9`3946d05a 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 00007ff9`3950289f 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 00007ff9`394729b8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 00007ff9`394aa89c 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 00007ff9`394a93ba 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 00007ff9`26c3e694 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 00007ff9`26c3e249 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 00007ff9`73637034 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 00007ff9`745e2651 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 *--> Thread registers <--* rax=0000000000000000 rbx=000001aa9b69f040 rcx=0000000000001240 rdx=000001aa93c1a3c0 rsi=000001aa93c1a3c0 rdi=0000000000000000 rip=00007ff93946d05a rsp=000000502baff7f0 rbp=000000502baff880 r8=0000000000001240 r9=0000000000000000 r10=0000ffffffffffe0 r11=000001aa9b69f040 r12=0000000000000000 r13=0000000000000000 r14=0000000000000000 r15=0000000000000000 cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010246 rbx-32 000001AA9B69F020 00000000`0000000e 00000000`7b5f5e2f 00000000`0000000b 000001aa`9b69f010 rbx +0 000001AA9B69F040 00000000`00000000 00000000`00000000 00000000`00000000 000001aa`9c377030 rbx+32 000001AA9B69F060 00000000`00000001 000001aa`9b69f040 000001aa`9bb116b0 000001aa`9bb10d50 rdx-32 000001AA93C1A3A0 00000000`00000100 bf000200`4ef6b445 00000000`00000000 000001aa`93c1a3b0 rdx +0 000001AA93C1A3C0 00000000`3ed55555 3f27bbbc`00000000 3bb60b60`00000000 3f59203a`00000000 rdx+32 000001AA93C1A3E0 00000000`00000000 39f06276`37b60b61 00000000`00000000 3f800000`00000000 *--> Code <--* 00007ff9`3946d03a 84000000 00000fb6 0248ffc2 880148ff .........H....H. 00007ff9`3946d04a c14883ef 0175ef48 8bf9488b f2498bc8 .H...u.H..H..I.. 00007ff9`3946d05a f3a4488b 74243048 83c4205f c383ff02 ..H.t$0H.. _.... 00007ff9`3946d06a 0f8d4e02 00004885 f6744cbf 10000000 ..N...H..tL..... 00007ff9`3946d07a 482bfe48 8bf74c2b c748c1ee 024885f6 H+.H..L+.H...H.. 00007ff9`3946d08a 74160f1f 40008b02 4883c204 89014883 t...@...H.....H. *--> Stack <--* 00000050`2baff7f0 00000000`00000258 00007ff9`00000000 00000000`00000230 00000000`00000000 X...............0............... 00000050`2baff810 000001aa`a54052c8 00007ff9`3950289f 00000000`00000000 00000000`00000258 .R@......(P9............X....... 00000050`2baff830 0000fa6b`ca7dd6b4 00007ff9`394e2cf4 00000000`00000006 000001aa`8f6a0c70 ..}.k....,N9............p.j..... 00000050`2baff850 00030000`78150409 00000000`00000000 00000000`00000000 00000000`00000000 ...x............................ 00000050`2baff870 00000000`00000000 00007ff9`00000000 000001aa`8f6a0c70 00007ff9`39460000 ................p.j.......F9.... 00000050`2baff890 00000000`00000000 000001aa`a54052c8 00000000`00000004 00007ff9`394729b8 .........R@..............)G9.... 00000050`2baff8b0 00000000`00000006 000001aa`9b69f040 000001aa`9c871df8 000001aa`9b69f040 ........@.i.............@.i..... 00000050`2baff8d0 00000050`2baff9a0 00007ff9`394aa89c 00000000`00000004 00000000`00000004 ...+P.....J9.................... 00000050`2baff8f0 000001aa`9b69f040 00007ff9`39485e27 000001aa`9b6a0488 00007ff9`394a93ba @.i.....'^H9......j.......J9.... 00000050`2baff910 000001aa`9b69f040 000001aa`9b69f040 000001aa`9b69f040 00000000`00000000 @.i.....@.i.....@.i............. 00000050`2baff930 00000000`00000001 00007ff9`3949e932 00000000`00000001 000001aa`8f6a0b50 ........2.I9............P.j..... 00000050`2baff950 000001aa`8f6a0c70 000001aa`8f6835d0 00000000`00000001 000001aa`8f5c3060 p.j......5h.............`0\..... 00000050`2baff970 00000000`0001d6a0 00000000`00000000 00000000`00000000 00007ff9`26c3e694 ...........................&.... 00000050`2baff990 00000000`00000014 00000000`000002c0 00000000`00000000 00000000`00000001 ................................ 00000050`2baff9b0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 00000050`2baff9d0 00000000`00000000 00000000`00000000 00000000`00000001 00007ff9`26c3e249 ........................I..&.... 00000050`2baff9f0 000001aa`8f5c3060 00000000`00000000 00007ff9`26b00000 00000000`00000d70 `0\................&....p....... 00000050`2baffa10 00000000`00000000 00007ff9`73637034 00000000`00000000 00000000`00000000 ........4pcs.................... 00000050`2baffa30 00000000`00000000 00000000`00000000 00000000`00000000 00007ff9`745e2651 ........................Q&^t.... 00000050`2baffa50 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 00000050`2baffa70 00000000`00000000 00000000`00000000 ff54d4aa`00000000 00000000`00000000 ......................T......... 00000050`2baffa90 00000000`00000000 00007ff9`71e6c060 00000050`2bafe300 fe63ac85`3280001f ........`..q.......+P......2..c. 00000050`2baffab0 00007ff9`8eb214ca 00000050`2bafe300 00000000`00000000 00000000`00000000 ...........+P................... 00000050`2baffad0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 00000050`2baffaf0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 00000050`2baffb10 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 00000050`2baffb30 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 00000050`2baffb50 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 00000050`2baffb70 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 00000050`2baffb90 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 00000050`2baffbb0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 00000050`2baffbd0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ *--> Error Logs <--* 14:38:04Z More than one view in the "ui_LoadingInfo" addon have the id ""; ids must be unique. 14:38:17Z Texture missing mip chain: 0x1b61f5 14:38:17Z NULL REWARD TRACK: 5F87F373-25A9-E711-80C3-ECB1D78A5C75 14:38:22Z Texture '0x03539b' dimensions too small 14:38:22Z Loading '0x03539b' texture failed 14:38:24Z Texture missing mip chain: 0x19d40c Crashed at 14:39:25Z *--> DirectX Device Info <--* VendorId = 0x8086 DeviceId = 0x9a49 Version = 27.20.0100.8783 Description = Intel(R) Iris(R) Xe Graphics Compat = 0x00000040 VidMem = 0 MB Edited August 13, 2021 by Dracannia.1645 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Inculpatus cedo.9234 Posted August 13, 2021 Share Posted August 13, 2021 Intel HD Graphics driver issue. https://www.google.com/search?client=firefox-b-1-d&q=igdumdim64.dll Try updating/reinstalling/rolling back your driver(s). Good luck. 1 Link to comment Share on other sites More sharing options...
Dracannia.1645 Posted August 14, 2021 Author Share Posted August 14, 2021 On 8/13/2021 at 1:52 PM, Inculpatus cedo.9234 said: Intel HD Graphics driver issue. https://www.google.com/search?client=firefox-b-1-d&q=igdumdim64.dll Try updating/reinstalling/rolling back your driver(s). Good luck. Managed to update the driver (which turned out to be a whole other troubleshoot process in itself lol). I ran a bunch of world bosses to stress test it, and everything's working smooth now! Thank you so much, Inculpatus Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted August 15, 2021 Share Posted August 15, 2021 You are most welcome! Link to comment Share on other sites More sharing options...
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