Discojames.2684 Posted August 17, 2021 Share Posted August 17, 2021 Hi guys, End of 2020 i joined GW2 (beautiful game i think) as a F2P player. I liked it very much. June 2021 i thought i am gonna buy this game with the Path of Fire update included. Happy happy. Well, i wanted to buy the game from the original website to support te makers, somewhere els the game was cheaper, just a couple bucks. But it didnt work, and i am sure i walked to the payment proces. No confirmation mail, so i log on and nothing changed. Restarted couple time, but nothing happend (didnt check bankaccount if payment was done). So i try to buy the game again. Still no confirmation mail, but after a couple resets, the game was there! So happy! So i jump in to the game for a nice adventure! Short after i bought the game, i see that i payed 2x for the game. I made a ticket for support and here starts my frustrations. They ask for my personal information and i understand that. I mail them what they asked for, except the confirmation mail, because i never got any! And they dont reply. 1 month later i check my bankaccount, and i still didnt get my money back for 1. So i reply on the same ticket with the qeustion, if they want to help me to get my money back. 1 worker says on 16-08-2021: Hello,We've reviewed your transaction history and have confirmed that we are unable to grant your refund request. We are only able to refund an expansion if it was purchased within the last 30 days. Thank you for understanding.If you have any other questions or concerns, please feel free to let us know. Regards, BeaglesGuild Wars 2 Support Team I mean i started this proces waay back! I can login, but still no confirmation mail of the purchase. So i lost my money for nothing and they wont help me? Anyone got experience with this support team? Are they reasonable, am i wrong? I feel scammed by the support team and i dont feel like logging in to this (beautiful) game anymore 😞 so sorry for my bad english! have a nice day. Link to comment Share on other sites More sharing options...
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