Crashes during installation and gameplay — Guild Wars 2 Forums
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Crashes during installation and gameplay

Pestidox.7350Pestidox.7350 Member
edited January 6, 2018 in Account & Technical Support

Hi,

I'm a new player and I have the game on my PC. It works fine there, however when I try to play on my MacBook Pro, it crashed repeatedly during installation (I tried 3 separate occasions, where the third crashed significantly less). Now that it is installed, it crashes on repeat. I can load into the world but that's it. It also crashes the entire laptop sometimes.

I tried researching, the only other thing I tried was doing a repair. It did not seem to effect anything.

Any help would be appreciated

Thanks

EDIT: I do meet all minimum requirements.

Comments

  • This is the crash log

    --> Crash <--
    Signal: Segmentation fault: 11 (addr=0x0000000080000008)
    App: Gw64
    Pid: 565
    Cmdline: -repair
    BaseAddr: 0x0000000000010000
    ProgramId: 101
    Build: 85056
    When: 2018-01-06T19:19:19Z
    Uptime: 00:25:18
    Flags: 0x0

    --> System <--
    Name: thomass-macbook-pro.local
    IpAddr: 192.168.63.252
    Processors: 4 (Intel x86-64h Haswell)
    OSVersion: macOS Version 10.13.2 (Build 17C88)

    --> System Memory <--
    Memory: 8192
    ProcessCount: 296

    --> Process Memory <--
    Private: 1345MB
    WorkingSet: N/A
    PeakWorkingSet: N/A
    PageFaults: N/A

    --> Memory Category Usage (Inclusive) <--
    [Category] [Size(MB)] [Count]
    Root 1086.221480303
    Programmer Data 782.20269022
    Engine 384.56101047
    Model-Programmer 305.7736533
    Game 258.18140444
    Uncategorized 228.931178733
    Content 183.6550551
    Collections 109.926722
    Dictionary 108.501802
    Gr 61.2547594
    Text 58.896173
    Art Assets 57.6310715
    Character Models 49.004161
    Composite Models 48.211512
    Gr Umbra 40.511010
    Composite Tex Pool 34.40128
    Composite Tex 34.40128
    I/O 24.731001
    Archive 23.1931
    Collide 17.4721833
    Audio 14.889960
    Composite Packfile 13.68355
    Audio FMOD 12.729142
    Collide Havok 10.5418418

    --> Memory Category Usage (Exclusive) <--
    [Category] [Size(MB)] [Count]
    Model-Programmer 299.2129105
    Uncategorized 228.931178733
    Content 183.6550551
    Dictionary 108.501802
    Text 58.896173
    Gr Umbra 40.511010
    Composite Tex Pool 34.40128
    Archive 23.1931
    Composite Packfile 13.68355
    Audio FMOD 12.729142
    Collide Havok 10.5418418
    Composite 8.261202
    Model Granny 6.556816
    Collide 5.703086
    Game 4.8730419
    Gr Model 4.678687
    Gr 3.191256
    Prop Models 2.982337
    Gr Cloud 2.846182
    Packfile 2.328664
    Audio 2.16818
    DDI Texture 1.912344
    Gr Streak 1.66341
    Gr Texture 1.562604

    --> DllList <--
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    /usr/lib/system/libcompiler_rt.dylib
    /usr/lib/system/libcopyfile.dylib
    /usr/lib/system/libcorecrypto.dylib
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    --> World State <--

    --> Thread 0xfceb240 <--

    --> Trace <--
    PC Rt : Args
    0000000001d70ac9 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    0000000001d6eb26 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    0000000001d70649 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    0000000001d6dde9 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    0000000001d5c088 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    000000000000001a 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    000000000000277a 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    0000000000000011 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    0000000001e0354a 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    0000000001daab6c 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    0000000001dabef8 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    0000000001daccf6 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    0000000001d5ff97 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    0000000000000154 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    0000000000000000 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    000000000000000d 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000

    --> Stack <--
    0000700007b894d0 a90f06586a92000e 0000700007b894d0 0000000110218b80 0000000000007000 ...jX........p....!......p...... 0000700007b894f0 0000700007b894d0 0000000110218b80 0000700007b898d0 0000000110218b80 ..!..........p.......p....!.....
    0000700007b89510 00007fff766c0160 00007fd3ccd0b510 000000010fe722f2 0000000205ee2000.lv............."....... ......
    0000700007b89530 0000700007b89580 000000010f72198c 0000000000100028 00007fd3ccd090a0 .....p....r.....(............... 0000700007b89550 00007fd3cce3a470 0000000000080000 0000000000100000 0000000000000000 p...............................
    0000700007b89570 0000700007b895d0 0000000205ee2000 0000700007b895b0 000000010f723499 .....p... ...........p...4r..... 0000700007b89590 0000700007b89b00 000000010f712da0 0000000110a21958 0000000110a21958 .....p...-q.....X.......X.......
    0000700007b895b0 0000700007b895c0 000000010f720c39 0000700007b896c0 000000010f70eed8 .....p..9.r..........p....p..... 0000700007b895d0 0000000110450f18 0000000000000002 0000700007b89630 000000010fe2f0d8 ..E.............0....p..........
    0000700007b895f0 00000000000000a4 000000010fe2f1d2 0000000000000001 0000700007b89620 ........................ ....p.. 0000700007b89610 0000700007b89628 00000000ffffffff 0000000000000000 000000010feef8b8 (....p..........................
    0000700007b89630 203a6c616e676953 61746e656d676553 756166206e6f6974 28203131203a746c Signal: Segmentation fault: 11 ( 0000700007b89650 3078303d72646461 3830303030303030 2938303030303030 0000000110f44c00 addr=0x0000000080000008).L......
    0000700007b89670 0000700007b897d0 0000000110fa7938 0000000000000000 000000011100333d .....p..8y..............=3...... 0000700007b89690 0000000100002338 000000011108f0d8 0000000000000000 0000000000000000 8#..............................
    0000700007b896b0 a90f06586a92000e 0000700007b89b68 0000700007b896d0 00007fff7753cf5a ...jX...h....p.......p..Z.Sw.... 0000700007b896d0 0000700007b89c20 000000010d9b55ca 0000000000000000 0000000000000000 ....p...U......................
    0000700007b896f0 0000000200000000 000000040000000e 0000000080000008 0000000080000000 ................................ 0000700007b89710 0000000000000028 00000001336c6020 321cff00321cff00 00000001336c6018 (....... l3.......2...2.l3....
    0000700007b89730 0000700007b89c38 0000700007b89c20 0000700007b89c20 000000011137c240 8....p.. ....p.. [email protected] 0000700007b89750 0000000000000002 00000000000000c0 000000012c606be0 000000010f712da0 .................k,.....-q..... 0000700007b89770 0000000000000000 0000000110a21958 0000000110a21958 0000000110fba41e ........X.......X...............
    0000700007b89790 0000000000010202 000000000000002b 0000000000000000 0000000000000000 ........+....................... 0000700007b897b0 0000000000000000 000000000000037f 0000000000000000 0000000000000000 ................................
    0000700007b897d0 0000ffff00001fb2 000000000002cd37 000000000000ffff 0001ffffed351bef ........7.................5..... 0000700007b897f0 000000000000ffff 000000000001ffff 000000000000ffff 0000000000000000 ................................
    0000700007b89810 0000000000000000 0000000000000000 0000000000000000 00000000ff73ff94 ..........................s..... 0000700007b89830 000000000000ffff 0000000010ca6422 000000000000ffff 00000000ff700000 ........"d................p.....
    0000700007b89850 000000000000ffff 0000000000000000 0000000000000000 000000003f800000 ...........................?.... 0000700007b89870 0000000000000000 0000000000000000 0000000000000000 000000003d2f9874 ........................t./=....
    0000700007b89890 0000000000000000 000000003e922d0e 0000000000000000 000000003d75c28f .........-.>..............u=.... 0000700007b898b0 0000000000000000 000000003f000000 0000000000000000 0000000000000000 ...........?....................

    0 Gw64 0x000000010f723869 EntryPoint + 30870041
    1 Gw64 0x000000010f723183 EntryPoint + 30868275
    2 Gw64 0x000000010f72198c EntryPoint + 30862140
    3 Gw64 0x000000010f723499 EntryPoint + 30869065
    4 Gw64 0x000000010f720c39 EntryPoint + 30858729
    5 Gw64 0x000000010f70eed8 EntryPoint + 30785672
    6 libsystem_platform.dylib 0x00007fff7753cf5a _sigtramp + 26
    7 Gw64 0x000000010d9b55ca EntryPoint + 10106
    8 libfmodex.dylib 0x0000000110fb9551 _ZN4FMOD6System6updateEv + 17
    9 Gw64 0x000000010f7b639a EntryPoint + 31470922
    10 Gw64 0x000000010f75d9bc EntryPoint + 31107948
    11 Gw64 0x000000010f75ed48 EntryPoint + 31112952
    12 Gw64 0x000000010f75fb46 EntryPoint + 31116534
    13 Gw64 0x000000010f712de7 EntryPoint + 30801815
    14 libsystem_pthread.dylib 0x00007fff775466c1 _pthread_body + 340
    15 libsystem_pthread.dylib 0x00007fff7754656d _pthread_body + 0
    16 libsystem_pthread.dylib 0x00007fff77545c5d thread_start + 13

    --> Error Logs <--
    nt 0x357970d9 ("grvegp") has not been set.
    File '0x0': Shader constant 0x3567e669 ("speccp") has not been set.
    Texture missing mip chain: 0x1a1ed9
    File '0x0': Shader constant 0x357970d9 ("grvegp") has not been set.
    File '0x0': Shader constant 0x3567e669 ("speccp") has not been set.
    File '0x0': Shader constant 0x357970d9 ("grvegp") has not been set.
    File '0x0': Shader constant 0x3567e669 ("speccp") has not been set.
    Texture missing mip chain: 0x19d407
    Texture missing mip chain: 0x19d408
    Texture missing mip chain: 0x19d40a
    Texture missing mip chain: 0x19d40b
    Texture missing mip chain: 0x19d40c
    Texture missing mip chain: 0x19d40d
    File '0x0': Shader constant 0x357970d9 ("grvegp") has not been set.
    File '0x0': Shader constant 0x3567e669 ("speccp") has not been set.
    File '0x0': Shader constant 0x357970d9 ("grvegp") has not been set.
    File '0x0': Shader constant 0x3567e669 ("speccp") has not been set.
    Texture '0x03539b' dimensions too small
    Loading '0x03539b' texture failed
    File '0x0': Shader constant 0x357970d9 ("grvegp") has not been set.
    File '0x0': Shader constant 0x3567e669 ("speccp") has not been set.
    File '0x0': Shader constant 0x357970d9 ("grvegp") has not been set.
    File '0x0': Shader constant 0x3567e669 ("speccp") has not been set.
    Texture '0x03539b' dimensions too small
    Loading '0x03539b' texture failed
    Texture missing mip chain: 0x19d40c
    Texture missing mip chain: 0x19d407
    Texture missing mip chain: 0x19d40a
    File '0x0': Shader constant 0x357970d9 ("grvegp") has not been set.
    File '0x0': Shader constant 0x3567e669 ("speccp") has not been set.
    File '0x0': Shader constant 0x357970d9 ("grvegp") has not been set.
    File '0x0': Shader constant 0x3567e669 ("speccp") has not been set.
    Texture '0x03539b' dimensions too small
    Loading '0x03539b' texture failed
    Model '0x1ad551': Failed to resolve AimIK bone indices.
    File '0x0': Shader constant 0x357970d9 ("grvegp") has not been set.
    Texture missing mip chain: 0x1a1ed9
    File '0x0': Shader constant 0x3567e669 ("speccp") has not been set.

    --> OpenGL Info <--
    Version: 4.1 INTEL-10.30.12
    Renderer: Intel(R) Iris(TM) Plus Graphics 640
    Vendor: Intel Inc.

  • Were you able to solve this issue? I have the same one and I all related posts have no solution.