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Flashing black screen + Entire computer crash

Fractured.3928
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Fractured.3928

Fractured.3928

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I have several issues with GW2 crashing. This has been going on for a year or two now, usually causes me just to quit. I'd like to stick around this time, so lets see if anyone knows.

  1. The screen will flash black several times, and the sound will go away while this is happening. Then everything comes back normal, and I can continue playing. Happens randomly, found no pattern.

  2. My entire computer will freeze, and the sound goes berserk. Forced restart is required. This happens only once a day or so.

  3. Game crashes, and complains about my video card drivers.

Now, before the usual "Update your drivers" complaint, or hardware issues. A few things to note, this ONLY happens in GW2. I can even play Star Citizen on max settings with barely a hint of FPS drop, and plenty of other modern games, and heavily populated MMO's (FF14, WoW, PS2, etc).

I have also updated my drivers, and since this has been happening for awhile, I have been through several iterations of drivers. Not only that, but I reformated my entire computer, wiped it all. Which also means i reinstalled GW2 from scratch.

I have also monitored everything I can on my computer hardware wise. Temperature, voltage, etc. I have found zero faults on my computer. My computer also is a 3.2 GHZ i7, Titan X, with 32 gigs of RAM. GW2 is also sitting on an SSD. Also tried underclocking my video card even, without any noticeable difference.

Also, when it crashes, GW2 does not provide a log. I've checked the areas that their support area mentions, and there isn't anything for whatever reason.

P.S. The way this forum formats DXDiag is pretty sweet.

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Fractured.3928

Fractured.3928

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System Information

  Time of this report: 10/6/2020, 14:11:12         Machine name: -           Machine Id: {4024A20B-967B-4301-9E30-78508F023354}     Operating System: Windows 10 Pro 64-bit (10.0, Build 19041) (19041.vb_release.191206-1406)             Language: English (Regional Setting: English)  System Manufacturer: ASUS         System Model: All Series                 BIOS: BIOS Date: 11/14/14 14:58:52 Ver: 05.06.05 (type: BIOS)            Processor: Intel® Core i7-5820K CPU @ 3.30GHz (12 CPUs), ~3.3GHz               Memory: 32768MB RAM  Available OS Memory: 32638MB RAM            Page File: 15471MB used, 22030MB available          Windows Dir: C:\Windows      DirectX Version: DirectX 12  DX Setup Parameters: Not found     User DPI Setting: 96 DPI (100 percent)   System DPI Setting: 96 DPI (100 percent)      DWM DPI Scaling: Disabled             Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not SupportedDirectX Database Version: 1.0.8DxDiag Version: 10.00.19041.0488 64bit Unicode

DxDiag Notes

  Display Tab 1: No problems found.  Display Tab 2: No problems found.    Sound Tab 1: No problems found.    Sound Tab 2: No problems found.    Sound Tab 3: No problems found.    Sound Tab 4: No problems found.      Input Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (retail)DirectDraw: 0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay: 0/9 (retail)DirectSound: 0/5 (retail)DirectShow: 0/6 (retail)

Display Devices

       Card name: NVIDIA GeForce GTX TITAN X    Manufacturer: NVIDIA       Chip type: GeForce GTX TITAN X        DAC type: Integrated RAMDAC     Device Type: Full Device (POST)      Device Key: Enum\PCI\VEN_10DE&DEV_17C2&SUBSYS_29923842&REV_A1   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No ProblemDriver Problem Code: UnknownDisplay Memory: 28557 MBDedicated Memory: 12238 MBShared Memory: 16318 MBCurrent Mode: 3440 x 1440 (32 bit) (60Hz)HDR Support: Not SupportedDisplay Topology: ExtendDisplay Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709Color Primaries: Red(0.639648,0.330078), Green(0.299805,0.599609), Blue(0.150391,0.059570), White Point(0.312500,0.329102)Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000Monitor Name: Generic PnP MonitorMonitor Model: Acer X34 PMonitor Id: ACR054FNative Mode: 3440 x 1440(p) (59.973Hz)Output Type: Displayport ExternalMonitor Capabilities: HDR Not SupportedDisplay Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPPAdvanced Color: Not SupportedDriver Name: C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_edf184f24a37bacd\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_edf184f24a37bacd\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_edf184f24a37bacd\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_edf184f24a37bacd\nvldumdx.dllDriver File Version: 27.21.0014.5638 (English)Driver Version: 27.21.14.5638DDI Version: 12Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1Driver Model: WDDM 2.7Hardware Scheduling: Supported:False Enabled:FalseGraphics Preemption: DMACompute Preemption: DMAMiracast: Not SupportedDetachable GPU: NoHybrid Graphics GPU: Not SupportedPower P-states: Not SupportedVirtualization: ParavirtualizationBlock List: No BlocksCatalog Attributes: Universal:False Declarative:TrueDriver Attributes: Final RetailDriver Date/Size: 9/13/2020 8:00:00 PM, 1037840 bytesWHQL Logo'd: YesWHQL Date Stamp: UnknownDevice Identifier: {D7B71E3E-5482-11CF-F44D-9C091BC2D635}Vendor ID: 0x10DEDevice ID: 0x17C2SubSys ID: 0x29923842Revision ID: 0x00A1Driver Strong Name: oem14.inf:0f066de367271d58:Section032:27.21.14.5638:pci\ven_10de&dev_17c2Rank Of Driver: 00CF2001Video Accel:DXVA2 Modes: {86695F12-340E-4F04-9FD3-9253DD327460} DXVA2_ModeMPEG2_VLD {6F3EC719-3735-42CC-8063-65CC3CB36616} DXVA2_ModeVC1_D2010 DXVA2_ModeVC1_VLD {32FCFE3F-DE46-4A49-861B-AC71110649D5} DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeMPEG4pt2_VLD_Simple DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC {9947EC6F-689B-11DC-A320-0019DBBC4184} {33FCFE41-DE46-4A49-861B-AC71110649D5} {6AFFD11E-1D96-42B1-A215-93A31F09A53D} {914C84A3-4078-4FA9-984C-E2F262CB5C9C} 

       Card name: NVIDIA GeForce GTX TITAN X    Manufacturer: NVIDIA       Chip type: GeForce GTX TITAN X        DAC type: Integrated RAMDAC     Device Type: Full Device (POST)      Device Key: Enum\PCI\VEN_10DE&DEV_17C2&SUBSYS_29923842&REV_A1   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No ProblemDriver Problem Code: UnknownDisplay Memory: 28557 MBDedicated Memory: 12238 MBShared Memory: 16318 MBCurrent Mode: 1280 x 1024 (32 bit) (60Hz)HDR Support: Not SupportedDisplay Topology: ExtendDisplay Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709Color Primaries: Red(0.639648,0.339844), Green(0.279297,0.619141), Blue(0.139648,0.069336), White Point(0.309570,0.330078)Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000Monitor Name: Generic PnP MonitorMonitor Model: DELL E173FPMonitor Id: DELA00BNative Mode: 1280 x 1024(p) (60.020Hz)Output Type: Displayport External

Sound Devices

        Description: Acer X34 P (NVIDIA High Definition Audio)

Default Sound Playback: YesDefault Voice Playback: NoHardware ID: HDAUDIO\FUNC_01&VEN_10DE&DEV_0070&SUBSYS_38422992&REV_1001Manufacturer ID: N/AProduct ID: N/AType: N/ADriver Name: nvhda64v.sysDriver Version: 1.3.38.35 (English)Driver Attributes: Final RetailWHQL Logo'd: YesDate and Size: 6/8/2020 8:00:00 PM, 222112 bytesOther Files:Driver Provider: NVIDIA CorporationHW Accel Level: Emulation OnlyCap Flags: 0xF1FMin/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0Static/Strm HW 3D Bufs: 0, 0HW Memory: 0Voice Management: NoEAX 2.0 Listen/Src: No, NoI3DL2 Listen/Src: No, NoSensaura ZoomFX: No

        Description: Digital Audio (S/PDIF) (High Definition Audio Device)

Default Sound Playback: NoDefault Voice Playback: NoHardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_1043864B&REV_1000Manufacturer ID: N/AProduct ID: N/AType: N/ADriver Name: HdAudio.sysDriver Version: 10.0.19041.264 (English)Driver Attributes: Final RetailWHQL Logo'd: YesDate and Size: 5/8/2020 8:00:00 PM, 430080 bytesOther Files:Driver Provider: MicrosoftHW Accel Level: Emulation OnlyCap Flags: 0xF1FMin/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0Static/Strm HW 3D Bufs: 0, 0HW Memory: 0Voice Management: NoEAX 2.0 Listen/Src: No, NoI3DL2 Listen/Src: No, NoSensaura ZoomFX: No

        Description: Headphones (Oculus Virtual Audio Device)

Default Sound Playback: NoDefault Voice Playback: NoHardware ID: Root\oculusvad_OculusVadManufacturer ID: N/AProduct ID: N/AType: N/ADriver Name: oculusvad.sysDriver Version: 0.12.6.503 (English)Driver Attributes: Final RetailWHQL Logo'd: YesDate and Size: 6/16/2020 8:00:00 PM, 72208 bytesOther Files:Driver Provider: OculusHW Accel Level: Emulation OnlyCap Flags: 0xF1FMin/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0Static/Strm HW 3D Bufs: 0, 0HW Memory: 0Voice Management: NoEAX 2.0 Listen/Src: No, NoI3DL2 Listen/Src: No, NoSensaura ZoomFX: No

        Description: Headset Earphone (Razer Electra V2 USB)

Default Sound Playback: NoDefault Voice Playback: YesHardware ID: USB\VID_1532&PID_0514&REV_0014&MI_00Manufacturer ID: N/AProduct ID: N/AType: N/ADriver Name: USBAUDIO.sysDriver Version: 10.0.19041.388 (English)Driver Attributes: Final RetailWHQL Logo'd: YesDate and Size: 7/6/2020 8:00:00 PM, 202752 bytesOther Files:Driver Provider: MicrosoftHW Accel Level: Emulation OnlyCap Flags: 0xF1FMin/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0Static/Strm HW 3D Bufs: 0, 0HW Memory: 0Voice Management: NoEAX 2.0 Listen/Src: No, NoI3DL2 Listen/Src: No, NoSensaura ZoomFX: No

Sound Capture Devices

        Description: Headset Microphone (Oculus Virtual Audio Device)

Default Sound Capture: NoDefault Voice Capture: NoDriver Name: oculusvad.sysDriver Version: 0.12.6.503 (English)Driver Attributes: Final RetailDate and Size: 6/16/2020 8:00:00 PM, 72208 bytesCap Flags: 0x1Format Flags: 0xFFFFF

        Description: Headset Microphone (Razer Electra V2 USB)

Default Sound Capture: YesDefault Voice Capture: YesDriver Name: USBAUDIO.sysDriver Version: 10.0.19041.388 (English)Driver Attributes: Final RetailDate and Size: 7/6/2020 8:00:00 PM, 202752 bytesCap Flags: 0x1Format Flags: 0xFFFFF

Video Capture DevicesNumber of Devices: 0

DirectInput Devices

  Device Name: Mouse     Attached: 1Controller ID: n/a

Vendor/Product ID: n/aFF Driver: n/a

  Device Name: Keyboard     Attached: 1Controller ID: n/a

Vendor/Product ID: n/aFF Driver: n/a

  Device Name: Razer Electra V2 USB     Attached: 1Controller ID: 0x0

Vendor/Product ID: 0x1532, 0x0514FF Driver: n/a

  Device Name: Razer Electra V2 USB     Attached: 1Controller ID: 0x0

Vendor/Product ID: 0x1532, 0x0514FF Driver: n/a

  Device Name: Razer DeathStalker     Attached: 1Controller ID: 0x0

Vendor/Product ID: 0x1532, 0x0118FF Driver: n/a

  Device Name: Razer DeathAdder V2     Attached: 1Controller ID: 0x0

Vendor/Product ID: 0x1532, 0x0084FF Driver: n/a

  Device Name: Razer DeathAdder V2     Attached: 1Controller ID: 0x0

Vendor/Product ID: 0x1532, 0x0084FF Driver: n/a

  Device Name: Razer DeathAdder V2     Attached: 1Controller ID: 0x0

Vendor/Product ID: 0x1532, 0x0084FF Driver: n/a

  Device Name: Razer DeathStalker     Attached: 1Controller ID: 0x0

Vendor/Product ID: 0x1532, 0x0118FF Driver: n/a

  Device Name: Razer DeathAdder V2     Attached: 1Controller ID: 0x0

Vendor/Product ID: 0x1532, 0x0084FF Driver: n/a

  Device Name: Razer DeathStalker     Attached: 1Controller ID: 0x0

Vendor/Product ID: 0x1532, 0x0118FF Driver: n/a

  Device Name: Razer DeathStalker     Attached: 1Controller ID: 0x0

Vendor/Product ID: 0x1532, 0x0118FF Driver: n/a

Poll w/ Interrupt: No

USB Devices

  • +-+ Generic USB HubVendor/Product ID: 0x174C, 0x2074Location: Port#0010.Hub#0003Matching Device ID: USB\USB20_HUBService: USBHUB3Driver: USBHUB3.SYS, 8/8/2020 04:17:39, 647992 bytes
    +-+ USB Composite Device
    Vendor/Product ID: 0x1532, 0x0084
    Location: Port#0001.Hub#0007
    Matching Device ID: USB\COMPOSITE
    Service: usbccgp
    Driver: usbccgp.sys, 9/27/2020 17:45:40, 185664 bytes
    +-+ Razer DeathAdder V2
    Vendor/Product ID: 0x1532, 0x0084
    Location: 0000.0014.0000.010.001.000.000.000.000
    Matching Device ID: usb\vid_1532&pid_0084&mi_00
    Service: HidUsb
    Driver: RzS3WizardPkgS3.exe, , 0 bytes
    Driver: hidusb.sys, 12/7/2019 05:07:56, 44032 bytes
    Driver: hidclass.sys, 12/7/2019 05:07:56, 225792 bytes
    Driver: hidparse.sys, 12/7/2019 05:07:56, 46080 bytes
    Driver: RazerS3Coinstaller.dll, 6/10/2020 04:06:44, 79376 bytes
    +-+ HID-compliant mouse
    Vendor/Product ID: 0x1532, 0x0084
    Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
    Service: mouhid
    Driver: mouhid.sys, 12/7/2019 05:07:56, 35328 bytes
    Driver: mouclass.sys, 12/7/2019 05:07:56, 67600 bytes
    +-+ USB Input Device
    Vendor/Product ID: 0x1532, 0x0084
    Location: 0000.0014.0000.010.001.000.000.000.000
    Matching Device ID: USB\Class_03
    Service: HidUsb
    Driver: hidusb.sys, 12/7/2019 05:07:56, 44032 bytes
    Driver: hidclass.sys, 12/7/2019 05:07:56, 225792 bytes
    Driver: hidparse.sys, 12/7/2019 05:07:56, 46080 bytes
    +-+ HID Keyboard Device
    Vendor/Product ID: 0x1532, 0x0084
    Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
    Service: kbdhid
    Driver: kbdhid.sys, 12/7/2019 05:07:56, 46592 bytes
    Driver: kbdclass.sys, 12/7/2019 05:07:56, 71480 bytes
    +-+ USB Input Device
    Vendor/Product ID: 0x1532, 0x0084
    Location: 0000.0014.0000.010.001.000.000.000.000
    Matching Device ID: USB\Class_03&SubClass_01
    Service: HidUsb
    Driver: hidusb.sys, 12/7/2019 05:07:56, 44032 bytes
    Driver: hidclass.sys, 12/7/2019 05:07:56, 225792 bytes
    Driver: hidparse.sys, 12/7/2019 05:07:56, 46080 bytes
    +-+ HID Keyboard Device
    Vendor/Product ID: 0x1532, 0x0084
    Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
    Service: kbdhid
    Driver: kbdhid.sys, 12/7/2019 05:07:56, 46592 bytes
    Driver: kbdclass.sys, 12/7/2019 05:07:56, 71480 bytes
    +-+ USB Composite DeviceVendor/Product ID: 0x1532, 0x0118Location: Port#0012.Hub#0003Matching Device ID: USB\COMPOSITEService: usbccgpDriver: usbccgp.sys, 9/27/2020 17:45:40, 185664 bytes
    +-+ USB Input Device
    Vendor/Product ID: 0x1532, 0x0118
    Location: 0000.0014.0000.012.000.000.000.000.000
    Matching Device ID: USB\Class_03&SubClass_01
    Service: HidUsb
    Driver: hidusb.sys, 12/7/2019 05:07:56, 44032 bytes
    Driver: hidclass.sys, 12/7/2019 05:07:56, 225792 bytes
    Driver: hidparse.sys, 12/7/2019 05:07:56, 46080 bytes
    +-+ HID Keyboard Device
    Vendor/Product ID: 0x1532, 0x0118
    Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
    Service: kbdhid
    Driver: kbdhid.sys, 12/7/2019 05:07:56, 46592 bytes
    Driver: kbdclass.sys, 12/7/2019 05:07:56, 71480 bytes
    +-+ USB Input Device
    Vendor/Product ID: 0x1532, 0x0118
    Location: 0000.0014.0000.012.000.000.000.000.000
    Matching Device ID: USB\Class_03
    Service: HidUsb
    Driver: hidusb.sys, 12/7/2019 05:07:56, 44032 bytes
    Driver: hidclass.sys, 12/7/2019 05:07:56, 225792 bytes
    Driver: hidparse.sys, 12/7/2019 05:07:56, 46080 bytes
    +-+ HID Keyboard Device
    Vendor/Product ID: 0x1532, 0x0118
    Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
    Service: kbdhid
    Driver: kbdhid.sys, 12/7/2019 05:07:56, 46592 bytes
    Driver: kbdclass.sys, 12/7/2019 05:07:56, 71480 bytes
    +-+ USB Input Device
    Vendor/Product ID: 0x1532, 0x0118
    Location: 0000.0014.0000.012.000.000.000.000.000
    Matching Device ID: USB\Class_03
    Service: HidUsb
    Driver: hidusb.sys, 12/7/2019 05:07:56, 44032 bytes
    Driver: hidclass.sys, 12/7/2019 05:07:56, 225792 bytes
    Driver: hidparse.sys, 12/7/2019 05:07:56, 46080 bytes
    +-+ HID-compliant mouse
    Vendor/Product ID: 0x1532, 0x0118
    Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
    Service: mouhid
    Driver: mouhid.sys, 12/7/2019 05:07:56, 35328 bytes
    Driver: mouclass.sys, 12/7/2019 05:07:56, 67600 bytes

Gameport Devices

PS/2 Devices

Disk & DVD/CD-ROM Drives

  Drive: C:

Free Space: 775.2 GBTotal Space: 953.2 GBFile System: NTFSModel: Samsung SSD 850 EVO 1TB

  Drive: D:

Free Space: 1100.8 GBTotal Space: 3815.3 GBFile System: NTFSModel: WDC WD4003FZEX-00Z4SA0

  Drive: E:

Free Space: 139.7 GBTotal Space: 381.6 GBFile System: NTFSModel: ST3400833AS

  Drive: F:

Free Space: 39.8 GBTotal Space: 114.5 GBFile System: NTFSModel: INTEL SSDSC2MH120A2

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