[after roll back I need to upgrade to full account again]

In addition, I bought two bundles of 10 bl key + scrap now they are gone as well but my gems are not restored lfmao. In purchase history I can still find them but all the loot from the BL chest is gone. srsly, ANET?

[after roll back I need to upgrade to full account again]

@Inculpatus cedo.9234 said:Have you tried a -repair to the client?You can contact the CS Team via the 'Support' link above/below for assistance, as well.

Edit: Was this 'rollback' an Account Restoration by the CS Team? If so, you need to update your ticket, and discuss the matter with them.If not, then you still need to discuss what's happening with the CS Team, and get better control of your account, since you said someone else accessed it earlier, and changed your password.

Good luck.

the rollback was an action by CS Team, I've submitted the ticked regarding this issue, thank you

[after roll back I need to upgrade to full account again]

After roll back I need to upgrade to full account again even if under the overview tab in my account both pof and hot are active, now I have 7 of 4 characters in use, Anet fix it plzwhen I click "upgrade to a full account", it pops out "down for maintenance"

[Need help recover my account password plssssss!]

just found out all you need to do is log out and reset your password lol, so problem solved :blush:

[Need help recover my account password plssssss!]

I received an email about password resetting though I didn't request it and now my password has been changed and I can no longer log in to my account. I have submitted the ticket but whos knows how long it takes to get a response, and since we don't have online chat function which is very common nowadays I believe this forum is probably the best place to ask for help