[End of Dragons Pre-Purchase Ultimate GEMS access]

I find it really frustrating and misleading that Arena Net lists 4000 GEMS as a perk for pre-purchasing End of Dragons Ultimate and does not give you access to the GEMS upon purchase. 
Does anyone else find this to be really dumb??

[Crashes during installation and gameplay]

Were you able to solve this issue? I have the same one and I all related posts have no solution.