[Storyline Disconnects - [Merged]]

On 10/3/2021 at 6:51 PM, Zengrath.9570 said:

Ok, i finally got a solution after 4 tickets (They keep closing my tickets after a couple days, i don't have time to respond in a couple days due to work etc. and I am not always playing story missions when I am playing GW2, i avoid story missions like the plague unlesss i have to finish them for MP due to all the disconnects!)

 

The answer i got is my latency is too high. I ran WinMTR for over 30 minutes while i played the last "Hearts and Minds" mission during HoT expansion. That mission is a 3 boss battle that is well over 30 minutes. I got disconnected 3 times last night, on last fight i ran WinMTR per their last ticket.

 

WinMTR shows an average overall latency of only 32ms with 3139 packets sent, 3139 received, and 0 % packet loss. There is the occasional high 200ms ping but to be honest in all my years of playing  games i don't think i ever seen a connection not occasionally have a 200ms ping, this is common but key is i had 0 packet lost and an average of 32ms. GW2 support gave me 0 solution other then contacting my ISP. are you kidding me. My ISP is not going to do anything. I actually work for my ISP and I know exactly what is going to happen, i'm going to call them which will be a good 30 minute hold usually. They are going to have me trouble shoot like reboot my modem during call even though i do it before i ever call them first, then they are going to send out a tech, find nothing wrong, then swap my modem and all but because i work for my ISP they are going to tell me they can't sway modem for me (my ISP employee accounts can't be edited by anyone but employee services) , I'm going to have to submit a ticket on employee end and swap modem myself after a tech finds nothing wrong. This is going to happen about 3 times of modem swaps and tech visits before they are allowed to escalate to leadership. Leadership knows less then employee's on front lines so they aren't going to find anything wrong and because i have 0 disconnects  working at home 8 hours day, and no disconnects in any other game they clearly aren't going to be able to do anything about this. This is such a Niche specific issue there is no way that there would even be other GW2 players with my specific issue calling my ISP in my area to compare and figure it out, which i guarantee again isn't on my ISP end.  And all this will just risk messing something up further which could effect my working at home connection and that's not something i'm willing to risk, i don't want to start swapping modems and redoing lines in my home to "attempt to fix" GW2's issues that isn't on my end just to risk actually messing up my home connection with all these modem swaps and cable swap outs. Which will just end up wasting my ISP's time and money too which will end up costing my ISP many hundreds of dollars over multiple truck rolls to fix a non-existing issue on their end.

 

I'm not going to stop the tickets until this is fixed. Most people will quit GW2 or just have friends in the instance. This is not acceptable, i'm not going to bother friends to waste hours of their time playing in my instances just so i can finish the story. If GW2 actually made story missions progress both payers this would actually be somewhat acceptable, but they don't, only the owner gets counted, so if two friends have no choice but to join each others instances  to get passed the disconnect issues they would still have to play each story mission TWICE, one for one player, again for other player. That's not a kittening solution Anet. Contacting my ISP is not a solution, your claiming it's a higher latency when the logs i attached to the ticket confirms its' not a high latency issue and i have 0 packet loss, in fact during that log i got disconnected again from story mission for 3rd time,  no packet loss and average of 32ms latency. 

well that is some thorough investigation on the private side. it seems Arena net has no time to fix such things. may be even because some employees quit. so i have heard. this post should be pinned

[Storyline Disconnects - [Merged]]

seems like a never ending story with the story instances. every one is getting disconnected from cutscenes.
at least good to know that story does not work any more at the moment. 
time for some level 80 tickets XD

may be it would be nice to just disable cutscenes all together 😉 as i get disconnects also from the vista points.

or may be the game engine is at its lifespan limit and unplayable in todays environment.

something to think about.
lets face it, august 2012, since then we had quite some changes in hardware and software. 
this fact could cause a problem with a game this old.

but may be you engeniers can update it somehow so that it stays alive, because i know how it feels to have a game world construckted for this long and now it starts to get complicated due to old software.

final edit:
i was playing on DX11 beta and there seems to be problem rendering the game in that mode and the cutscenes. i played one short mission in that mode 2 times and i got a disconnect to the lobby, at the same cutscene. then i played in DX9 and it worked fine.
i was wrong the very next quest, which takes a bit longer, had the problem at the end. with DX9.
so for now there is really no point in trying longer quests