[[Merged] Customer Support Ticket Response Times]

I did, and I already know it's in queue.But a response or email saying they are experiencing unexpected wait times would be nice to know.

[[Merged] Customer Support Ticket Response Times]

I made a ticket for a MTX Refund, due to not liking a product I bought with Gems.

So far since 9 days ago, I haven't heard a word from the service team.

No further emails, no comment saying to wait for an extended time, no mention if there is a technical problem; nothing.

Is there a reason as to why this strange silence is taking place? Hasn't happened to me before. They are usually quick.