[GEMSTORE REQUESTS: New Items; Items offered again - [Merged]]

braham's heavy armor skin would be nice to have.i would also sell my soul for the white wings to rotate back in, since i keep missing them... but it's likely not realistic to hope for that soon, as it's only been two months since they were last available. :'(

[[Merged] Customer Support Ticket Response Times]

@Arlette.9684 said:Cuz let's face it, if you send every user a survey about it right now, you'll find the feedback to be, less than stellar.

whaaaaat?i've opened a few tickets and from what i can tell, ticket response times are at the general standard compared to other games (within 24h), the representatives i spoke with clearly understood my reason for contacting them and were fully capable of communicating in fluent English, and all of them were incredibly generous, far beyond anything i was expecting.

even Amazon's phenomenal customer support doesn't compare here. ANet has the best customer support i've ever had the pleasure of interacting with, hands down.i suppose i can't speak for everyone, though.