[[Merged] Customer Support Ticket Response Times]

Arenanet closed my newest ticket with no response or solution. Absolutly unbelievable!

[[Merged] Customer Support Ticket Response Times]

I put a ticket 11 days ago, and no response for a simple reset pasword for the GW1 account. #6901678 it's the number of the ticket. I updated it with new information 6 days ago. Can someone help me? I can't enter in the account with the email or pass of the gw2 account or gw1 account and both are linked