[[Merged] Customer Support Ticket Response Times]

Yeah, i specified witch email i can not acces and witch one is active and i can use. I don't know what to do exept waiting.

[[Merged] Customer Support Ticket Response Times]

@MarshallLaw.9260 said:

@WolfyDy.5671 said:

@MarshallLaw.9260 said:It's been mentioned recently that they are currently running with about a 10 day backlog so that's the reason for the delay.Spamming more tickets is not the way forward as the support team will need to spend more time figuring out which ticket to address and which are duplicates. When changing something as important as your email access address, the process may not be quick since staff would need to be sure this isn't a hacked account.

best of luck

Sould't i at least get a email from a bot?

None of my previous tickets have had a bot reply, so I would say no.Unfortunately it's just a case of waiting. It would help if you provide your original serial code for verification as they will probably need this in order to change the email acc.

i did, that and all the other information except payment information since i haven't bought anything so far, and thank you for the help and for your time!

[[Merged] Customer Support Ticket Response Times]

@MarshallLaw.9260 said:It's been mentioned recently that they are currently running with about a 10 day backlog so that's the reason for the delay.Spamming more tickets is not the way forward as the support team will need to spend more time figuring out which ticket to address and which are duplicates. When changing something as important as your email access address, the process may not be quick since staff would need to be sure this isn't a hacked account.

best of luck

Sould't i at least get a email from a bot?

[[Merged] Customer Support Ticket Response Times]

I've subbmited a ticket 5 days ago and didn't got ANYTHING back. Not a single emial, not a single messege on Gw2 support.My email adress on witch i've created this account 4 or 5 years ago got stolen and i can't get it back, so i want to change the email as fast as possible. I still have acces on the account and can log in, but can't do anything related to the email, like make in game purchases, change the password and so on.I don't know what to do, i submited 2 more tickets to see if i can get at least one confirmation email from one (giving a new, active email on the ticket info) , one of them was instantly closed and the other one is still up but still nothing(cheked spam, nothing there).This is unacceptable, i might lose my GW2 account because of this.