[[Merged] Customer Support Ticket Response Times]

@Nero.7602 said:

@kalebmartens.8403 said:Good afternoon. I would like to know the status of one ticket I submitted 5 days ago. I can put in the ticket ID here. I hope a Anet customer support rep will see this and look into it. Thank you.

pfff 5 days, come back in 10 more days, they are taking really long to respond to tickets, mine is already 10 days old and not a single responce from support, some ppl have been waiting for 15 days already, its sad to see CS taking so long to respond to tickets, they need to do something about this.

If you'd read the post made by Gaile you'd know they are doing all that they can- but you can't just add 100's more CS staff and expect all the tickets to go away within a day or so. You just need to wait it out until they get to your ticket. That's exactly what I'm doing.

[[Merged] Customer Support Ticket Response Times]

@Blanche.2170 said:

@a midnight swim.4803 said:I've been waiting 18 days for an Original Guild Wars ticket- not much we can do but wait and know they're working on solving them efficiently and effectively. I've had two other tickets in the past 3 weeks which took 3-5 days max. So honestly can understand a longer wait for this one :)

What's your ticket about to wait 18 days. I think it might be the same reason as mine

Same as urs bro- guild wars 1 account

[[Merged] Customer Support Ticket Response Times]

I've been waiting 18 days for an Original Guild Wars ticket- not much we can do but wait and know they're working on solving them efficiently and effectively. I've had two other tickets in the past 3 weeks which took 3-5 days max. So honestly can understand a longer wait for this one :)