[[Merged] Customer Support Ticket Response Times]

So after 10 days I got a response. I hope the rest of the problem will go at a quicker pace

[[Merged] Customer Support Ticket Response Times]

Thank you!

[[Merged] Customer Support Ticket Response Times]

Hey I came here as I didn't know where else to go with this. I sent ANet a ticket about my game crashing. I got a response asking for certain files which I sent them. After that for now more than a week I have gotten no response from them. I have sent two inquires asking how long it will take to deal with the issue but no responses to that either.

What should I do? Or am I just overreacting and it should take this long?