Gnarterpz.2083 Posted October 10, 2022 Share Posted October 10, 2022 Hello, I just purchased a few gems off the store. It's showing it drafted the money out of my account and I have not yet recieved my gems. Does this happen often? How do I go about recieveing my gems. I just purchased about 10 minutes ago. Tried relogging and still nothing. Link to comment Share on other sites More sharing options...
Gnarterpz.2083 Posted October 10, 2022 Author Share Posted October 10, 2022 Should note that billing address may be different. However, it did show it went through on my mobile banking. Still haven't recieved gems. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted October 10, 2022 Share Posted October 10, 2022 The Billing Team is reviewing your purchase. This happens often; you should receive your Gems shortly. 1 Link to comment Share on other sites More sharing options...
Gnarterpz.2083 Posted October 10, 2022 Author Share Posted October 10, 2022 Seeing it can take up to 72 hours now. I appologize if I'm voicing concerns that shouldn't be concerns yet. Link to comment Share on other sites More sharing options...
Gnarterpz.2083 Posted October 10, 2022 Author Share Posted October 10, 2022 Just now, Inculpatus cedo.9234 said: The Billing Team is reviewing your purchase. This happens often; you should receive your Gems shortly. Thanks so much. Anet has always looked out. You guys rock, thanks for all you do. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted October 10, 2022 Share Posted October 10, 2022 It only takes 72 hours when the Gems are part of an Ultimate Edition expansion purchase. Link to comment Share on other sites More sharing options...
Gnarterpz.2083 Posted October 10, 2022 Author Share Posted October 10, 2022 Just now, Inculpatus cedo.9234 said: It only takes 72 hours when the Gems are part of an Ultimate Edition expansion purchase. Ah, that must have been what I saw with that hasty Google Search. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted October 10, 2022 Share Posted October 10, 2022 From the Knowledge Base (link above): https://help.guildwars2.com/hc/en-us/articles/4409418303763-Why-is-it-taking-so-long-to-receive-the-gems-I-just-purchased- Link to comment Share on other sites More sharing options...
Gnarterpz.2083 Posted October 10, 2022 Author Share Posted October 10, 2022 RECIEVED GEMS!!! Thanks guys. Sorry to take up your time with something that wasn't even an issue. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted October 10, 2022 Share Posted October 10, 2022 👍 Link to comment Share on other sites More sharing options...
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