I'm just helping a friend who can't post here:
"Ok so i had a severe problem this morning. I wanted to log in into my account, and it said it was permanetly terminated due to real money transactions. The day before i received a mail with an unauthorized log in in Canada (I live in Chile). At first i didnt paid attention to it, but i guess the hacker got access to my account and did such actions provoking my perma ban. I've been playing this game for 3 years, i knew pretty well what I could and could'nt do, and now, one day before POF launches i get this. I bought the most expensive expansion just to be hacked a day before and ruin my account (Zantier.9420). I already submitted 3 tickets explaining my sittuation in different lenguages, but 10 hours and still no answer. I would like to know if i can contact anet somewhere else, because i really want to play my expansion tomorrow. Thank you in advance."