pinkbunnies.4620 Posted September 16, 2018 Share Posted September 16, 2018 Hello, I’m trying to fully upgrade(HoT+PoF) my daughter’s free account through the in-game gem store. However, whenever I enter my CC information then click to purchase, I’m being met with an error message. It isn’t an issue with my CC. Has this happened to anyone? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted September 16, 2018 Share Posted September 16, 2018 Yes, it has. You can contact the Billing CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance.You can also try to purchase outside the game through the 'Guildwars2.com' link above.Good luck. Link to comment Share on other sites More sharing options...
Steve The Cynic.3217 Posted September 16, 2018 Share Posted September 16, 2018 @"pinkbunnies.4620" said:Hello, I’m trying to fully upgrade(HoT+PoF) my daughter’s free account through the in-game gem store. However, whenever I enter my CC information then click to purchase, I’m being met with an error message. It isn’t an issue with my CC. Has this happened to anyone?All gem store credit card purchases are in a bit of a state (British colloquialism for "not working"...) at the moment. The best bet is to log in to your daughter's account on your web browser (not in-game) and do the upgrade there. That seems to be working just fine. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted September 17, 2018 Share Posted September 17, 2018 It is not strictly necessary to log in on your daughter's account. Your own account is just as viable, as purchasing outside the game sends a Serial Key via email, that can be used to upgrade any account.Good luck. Link to comment Share on other sites More sharing options...
Agon.1324 Posted September 17, 2018 Share Posted September 17, 2018 FYI, I had a lot of issues trying to upgrade my account from free account to full one too. First I tried both from buy.guildwars2.com using Firefox (with AdBlock plus) as browser and Paypal as payment method, then I tried in-game using directly the CC, no way.Just few minutes ago I was able to do it using buy.guildwars2.com, Chrome (just Google extensions active) as browser and the CC.So right now I am wondering, if I wish to buy something in-game, what browser is used? (My default browser is Firefox...) Is there a way to configure what browser is used for in-game buyings? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted September 17, 2018 Share Posted September 17, 2018 The browser used is Coherent. No way to change it. Link to comment Share on other sites More sharing options...
Agon.1324 Posted September 17, 2018 Share Posted September 17, 2018 @Inculpatus cedo.9234 said:The browser used is Coherent. No way to change it.Thanks for the info. :) Link to comment Share on other sites More sharing options...
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