Fallesafe.5932 Posted March 27, 2020 Share Posted March 27, 2020 Hi,Is anybody else having problems getting gems? All day long, I keep getting the message "unfortunately, an error has occurred." I've tried three different cards with plenty of money. Is it just me? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted March 27, 2020 Share Posted March 27, 2020 You will have to contact the Billing CS Team for assistance via the 'Support' link above/below.Good luck. Link to comment Share on other sites More sharing options...
Dragon Ruler X.8512 Posted March 28, 2020 Share Posted March 28, 2020 I'm experiencing the same problem.I intended to buy gems for the Equipment Template sale, but I cannot complete a transaction. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted March 28, 2020 Share Posted March 28, 2020 As above, you'll need to contact the Billing CS Team. Link to comment Share on other sites More sharing options...
duck crick.8164 Posted March 29, 2020 Share Posted March 29, 2020 This has been happening to me as well the past few days and ive gone through support, they said should get back to me within 12 hours max... its been over that. sucks when you cant get what you want when its on sale. Link to comment Share on other sites More sharing options...
hinali.4325 Posted March 30, 2020 Share Posted March 30, 2020 Same here. Has not been working since at least friday. I contacted support but so far heard nothing back. Link to comment Share on other sites More sharing options...
Matt Dragontamer.3506 Posted March 31, 2020 Share Posted March 31, 2020 Same issue here... Been trying for a few days now.And where the heck is Billings CS? I can't find a link to it anywhere... Using mobile.Link? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted March 31, 2020 Share Posted March 31, 2020 Billing is a category within the Support Ticket. The link, as noted previously, is above/below. I'd imagine it's somewhere on the mobile site page (try looking up or down).Good luck. Link to comment Share on other sites More sharing options...
Matt Dragontamer.3506 Posted April 2, 2020 Share Posted April 2, 2020 @"Inculpatus cedo.9234" said:Billing is a category within the Support Ticket. The link, as noted previously, is above/below. I'd imagine it's somewhere on the mobile site page (try looking up or down).Good luck. Yea... No... Dosen't seem to be on the mobile version. Aren't you like less than 100 feet away from the rest of the team, can't you just walk over there are be like "Hey ppz... Seems like part of our revenue is being lost because of some error with Gem purchasing..." Just saying. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted April 2, 2020 Share Posted April 2, 2020 If you want assistance, you will have to submit a ticket to the CS Team.Good luck. Link to comment Share on other sites More sharing options...
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