Dzjudz.9142 Posted January 19, 2021 Share Posted January 19, 2021 Because RNG items are banned in Belgium, we can't buy things like Dye Kits or Black Lion Keys in the gem store.However, when a free item is available, we are normally able to claim it. In today's update, however, we are unable to claim the free dye kits. Link to comment Share on other sites More sharing options...
Katorone.6389 Posted January 19, 2021 Share Posted January 19, 2021 Seconding this. Since /free/ randomized content is perfectly legal in Belgium, this shouldn't fall under the lootbox rule. Link to comment Share on other sites More sharing options...
gert.7698 Posted January 19, 2021 Share Posted January 19, 2021 yes, where is the free item? If there is a free black lion key, we also get it, so why don't we now??? Link to comment Share on other sites More sharing options...
Dzjudz.9142 Posted January 19, 2021 Author Share Posted January 19, 2021 I contacted the support team and got them mailed ingame.https://i.imgur.com/maWfVhj.pnghttps://i.imgur.com/Rei18Jc.png Link to comment Share on other sites More sharing options...
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