I am having these same issues. It is frustrating since I just bought the game December 17. I am having NO issues with SWTOR. So I am having fun over THERE! I paid $55 for GW2 digital deluxe and have been so upset that there is no refund option when it is not my fault. If I had known that I was not giving myself a good Christmas present, but rather the gift from HELL, I would not have purchased it.