Forgot to mention: it says "NCSoft" in the title of the listing, which I found confusing after it failed to work as I didn't know NCSoft was connected to ArenaNet in any form and at the time we didn't think anything of it during the purchase. Which leads me to wonder if NCSoft codes are just rendered useless because NCSoft split from ArenaNet? Or something, cause I read something about them parting way... I'm not sure how this all fits together exactly, but I'm kind of stuck in a rut here.