Deadblade.4150

So I understand the current situation with support times being long. I'm just making this to have a discussion in case maybe I missed something when I filled out my ticket. I'm on a NA server first. I came back to the game after like 8 years. I played it for a bit, liked it, and decided to buy the expansions. I bought them on the last round of sales. So I got the deluxe POF. Anyways I start playing, get an in game mail with a identity repair kit, and the sunspear outfit thingy. I also noticed I had in my shared slot the instant lvl 80 boost thing. Ok cool. I didn't see anywhere on my account the perma pass for the Lily of Elon. So I figured since the pass wasn't in the in game mail that maybe it was gated behind the content and I had to get to that area first. Well needless to say that didn't happen. I get there and no pass no enter. Well I then go back into my mail to check to see if I miss placed it or something. (just being extra studious) Nope. ONLY now I don't have the items from before either. So in game mail is gone and never received the perma pass. Maybe I deleted it? Idk. I don't believe so but I could be wrong. So I put in a ticket. It's been two weeks since then. Kinda upset and bummed out I bought stuff specifically for the additional items and now I don't even have them nor can I get any help. Is there anything else I can do or am I just out of luck? I've seen some stuff about a server rollback but as far as I know that wasn't NA. Does that mean I'm still caught up in that?