Ruba.6382

Definitely contact support about that.

Did you get any reply from Anet? Just curious to see if they made any progress in this matter. I did, but they just want me to change things on my end, like changing my in-game Content streaming settings, and clean-up Winsock entries, and override my DNS settings to Google's public DNS... Whatever that means (I don't want to do that because I won't remember how to reverse it if I need to). And in the last reply, they wanted me to download a VPN, which I haven't done yet and I don't know if I will. My mental energy is starting to run out and I just hope that it gets fixed by itself. I tried to buy gems again a few hours ago, but instead of just getting the "gray out indefinitely" issue again a completely white window also popped up now after clicking confirm. Dont do those things! Dont really know why they want you to do all those things since this is a known issue that many has, atleast for us who's living in scandinavia. The white window you're seeing is actually a fix they have made. Its the window for the pop up to load within, and it seems like its working for some people, but not for us who lives in sweden as I understood from their response in my ticket. They are looking into this and will write back when they have an update!Maybe they used me for troubleshooting :'D I don't know. And that sounds good, thanks for letting me know!

Did you get any reply from Anet? Just curious to see if they made any progress in this matter. I did, but they just want me to change things on my end, like changing my in-game Content streaming settings, and clean-up Winsock entries, and override my DNS settings to Google's public DNS... Whatever that means (I don't want to do that because I won't remember how to reverse it if I need to). And in the last reply, they wanted me to download a VPN, which I haven't done yet and I don't know if I will. My mental energy is starting to run out and I just hope that it gets fixed by itself. I tried to buy gems again a few hours ago, but instead of just getting the "gray out indefinitely" issue again a completely white window also popped up now after clicking confirm.

I'm experiencing the same "gray out indefinitely" issue too, and I live in Sweden.I've been in contact with support and I've sent them a bunch of information and stuff and their conclusion is that it's caused by high latency, and they listed some common causes of that. Like high internet traffic load, internet speed, distance from the server, use of wireless connection, and background downloads and updates. But I'm questioning that for now since my internet is always quite fast, even during higher traffic hours. And I don't use a wireless connection and I don't have a bunch of downloads and updates running in the background. What we definitely have in common is the distance from their servers. But if I had a bad connection to their server wouldn't I experience a bunch of lag while playing? I don't know about you, but the game runs perfectly for me. I asked them about this in my latest reply and I'm waiting for an answer now.I also linked this forum discussion and I encouraged them to look into this potential "invisible pop-up window" issue.