DeSade.4763

My ticket was escalated and they fixed the issue :)

So they are refusing to fix this issue even though it was 100% on their end that caused multiple items to be sent in error as well as sending 2000+ gems worth of items to the wrong recipient. I am incredibly disappointed in Arenanet's inability to perform basic customer service skills and will be contesting the payment through my bank and attempting to get a refund that way since they refuse to take responsibility for their gem store being buggy as shit. Just some backstory; I have played the game for 7+ years. I have made thousands in purchases in that time and have NEVER asked for a refund before. So it's not like I'm trying to scam them.

I have. I'm waiting to hear back.

I was trying to send one mount voucher to two friends and the gem store was bugged. It did not give me confirmation that I had placed an order and didn't take away any gems until suddenly ALL my gems were gone and seems to have sent multiples to one person and then the other person didn't get anything. I don't know if it sent to the wrong person or what. I've contacted support but they told me those people need to delete the item (one had already clicked on them thinking they were a promotional giveaway and the other has not gotten them but they are apparently sitting in some mailbox). It ate almost 50 dollars in gems because the gem store was bugged. I am incredibly unhappy with this and would like a refund since it was due a bug.