BeefyCheetos.5094

A support team that can't interact with or use their own software doesn't make sense. Also if you read the email they sent me, they chose not to remove the restrictions on my account.

My Steam account is about 10 years old. It's also public and I've got no VAC bans or anything on it. I'm not trying to do anything sketchy, I'm just wanting to play the game.

I'm not playing from a blocked country at the moment. I'll go back to playing FFIX, took a break from it and ended up really enjoying this game. Doubt I'll continue playing after all this, will check back on my account in a month or so and see if maybe the restrictions have been lifted.

I've got over 100 hours played on Steam. I doubt I'll be able to get a refund. Thought about creating a new account through Arena Net and not Steam but if an account can this easily be restricted and support not willing to do anything, kind of seems pointless to play the game.

My matt storage is capped at 250. Had to start dumping excess on my alts. Wouldn't really be able to use those matt's because I can't level my crafting, need to buy supplies from the trading post.

I can still play the game but without access to the trading post there really isn't much point. Without knowing what the problem is, there's literally nothing I can do.

I'm also thinking it's because I'm currently in China and its notorious for hackers here. The funny thing is, even though my account is flagged as high risk, it still allows me to make gem purchases with my steam wallet. Also annoying that if I didn't make any gem purchase, I could be playing the game right now with no problems.

Its been a paid account for over a week and I stopped using ExitLag 2 or 3 days ago. Its just strange that I had no problem using the trading post until I made a gem purchase.

How did it get resolved?

I've got over 100 hours logged on Steam with the game. It's not a brand new account. I've been playing for over 2 weeks now. I am currently in China for work, could that be a problem? I don't know if China is blocked from this version of the game seeing as they have their own version.

I'm a new player, purchased all DLC and gems in game. I've been fighting with support as I'm not able to use the trading post. Shows the following message: Temporarily unavailable: purchase in review. I was using ExitLag while playing and was told this was an issue. I have stopped using all VPN's while playing. Here is the last email I received from support: Hello, As mentioned previously, we are unable to disclose any information about the characteristics your account is exhibiting that are being flagged by our security system. Please be informed that this issue has been fully reviewed to the highest degree, and our decision not to override the restrictions on your account is final. At this time, there is no further assistance we can provide you regarding this account or issue. As such, further replies or new support tickets regarding this account or issue may not receive a response. We hope for your kind understanding. Regards, Neleus Guild Wars 2 Support Team http://help.guildwars2.com/

Sent an email to support@guildwars2.com and thanks, I'll have a look.

As the title says, had no problems until I purchased gems via Steam then when trying to use the trading post, says its temporarily unavailable. Contacted support and they said my account was flagged as high risk and there is nothing they can do. They can't/won't remove the restriction on my account. Had no problems using the trading post before I purchased gems. Has anybody else experienced this?