The "complete collection" was what I thought I'd purchased. After selecting that from the store somehow I ended up with the ultimate. Didn't realize that the 4000 gems were with the ultimate. I asked Anet to reverse the transaction. I really don't understand how that happened. If the selection process adds more options of the saga then I can see how this happens. I'm probably not the only one who had this problem.
Hopefully, this can be resolved. 😞