Hi,
So, over the past several months I have been experiencing issues with GW2 which are severely impacting my ability to play. At seemingly random intervals, the game will crash and take my whole PC with it. Video freezes or goes to grey screen, audio freezes (both game and outside audio eg music), with a 'frozen sound' tone, and eventually I get the Blue Screen of Death 'Your PC encountered an error' message from Windows, necessitating a hard reboot. I cannot find any pattern to the crashes in terms of what I'm doing in game: it happens when I'm alone and when I'm in a group; it can happen shortly after logging in or not for an hour or more; it can happen in a big meta event, idling in Lion's Arch, in a story instance, etc. etc.
So far, I have tried:
Running the repair tool multiple times
Full uninstall and reinstall
Updating video drivers
Optimising video settings according to Geforce Experience
Reducing graphics settings to low
Launching/playing in Administrator mode
Closing other programs running in the background (eg Firefox, Spotify)
Monitoring PC/GPU temperatures (all well within normal ranges)
Searching through Windows Event Monitor logs (nothing shows up except that the PC booted/shut down unexpectedly; no useful information as to why)
I am not having the issue with any other games or software I have played in the last several months, including World of Warcraft, Heroes of the Storm, various Steam and other games, graphics and publishing programs, etc. Nothing but GW2 causes the issue.
It is now to the point that I don't see how I can continue to play and regret having pre-purchased (my fault, I know.) I have been trying to do the 'Return to' Achievements but I've been stuck on the 'Forearmed is Forewarned' mission for almost a month because I have crashed out of it over half a dozen times now. It feels utterly pointless to keep trying only to have wasted anything from 15 minutes to an hour and end up back at the start - at one point it crashed as my character was doing the rallying speech at the very end, and I got no credit.
If anyone has any ideas of what to do, I'd be very grateful, because I'm at a loss and feeling like my GW2 time is up instead of looking forward to EoD. Thanks.
PC Specs:
Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz 3.50 GHz
16GB RAM
Win10
NVIDIA GeForce GTX970