This is rather frustrating. The clue for this item is to find an empty frame in a house in Venta, stand in the right location in front of the frame, and enter "/cry" in the chat box. I've done this multiple times with several different toons and still haven't received the item. The empty frame doesn't even appear for me any more. There is a picture on a canvas off to the side, but I haven't been able to pick it up. Any ideas why this won't work for me? Thanks.