Boad.5246

I just repeated the process and again failed to find an ArenaNet.log file anywhere on the hard drive. I have submitted a ticket and in addition to running Support's GameAdvisor.exe and sending them the results, they have now also requested the GW2.log and ArenaNet.log "if present." If anyone has any other ideas I am all ears.

TechAssist.4635: To answer your earlier question, yes the crash occurs on all my characters. I performed the logging procedure you described and although no "Arenanet.log" was created, I did find "Gw2.log" which provided the following: 00000526: Perf: Build 8493400000526: Perf: 2017-12-18T08:29:14Z00000526: Perf: Platform 100000543: Perf: Archive has version 1 header00000986: Perf: Archive has version 1 header00001816: Perf: Deleted 0 old files.00001881: Debug: WebBrowser: Skipping file CoherentUI_Host.exe00001882: Debug: WebBrowser: Skipping file CoherentUI64.dll00002205: Debug: Coherent Warning: PID: 12356 | 6424 08:29:15.816306 [12356:6424:ERROR:resource_bundle.cc(528)] Failed to load C:\Program Files\Guild Wars 2\bin64\ui_resources_100_percent.pakSome features may not be available.00002205: Debug: Coherent Warning: PID: 12356 | 6424 08:29:15.817312 [12356:6424:WARNING:resource_bundle.cc(252)] locale_file_path.empty()00002714: Debug: Coherent Warning: PID: 12356 | 7760 08:29:16.367772 [15828:12648:ERROR:resource_bundle.cc(528)] Failed to load C:\Program Files\Guild Wars 2\bin64\ui_resources_100_percent.pakSome features may not be available.00002714: Debug: Coherent Warning: PID: 12356 | 7760 08:29:16.367772 [15828:12648:WARNING:resource_bundle.cc(252)] locale_file_path.empty()00002881: Debug: Web Message (launcher.js:2): onShowLauncher00002881: Debug: Coherent Warning: PID: 12356 | 6424 08:29:16.523142 [12356:6424:ERROR:render_widget_host_view_win_coherent.cc(416)] Unable to get backing store!00002943: Debug: Web Message (launcher.js:2): onSetPreferences00002943: Debug: Web Message (launcher.js:2): onSetLanguage00002943: Debug: Web Message (launcher.js:2): onDownloadComplete00002968: Debug: Web Message (launcher.js:2): onPasswordHash00011998: Debug: Connecting to auth server 34.237.20.65:6112...00012072: Debug: Gc::GcAuthCmdNotifyProc: code 100012072: Debug: Connected to auth server 34.237.20.65:611200012197: Debug: Gc::GcAuthCmdNotifyProc: code 400012272: Debug: Gc::GcAuthCmdNotifyProc: code 400012348: Debug: Gc::GcAuthCmdNotifyProc: code 400012398: Debug: Gc::GcAuthCmdNotifyProc: code 400012398: Debug: Gc::GcAuthCmdNotifyProc: code 400012423: Debug: Gc::GcAuthCmdNotifyProc: code 400012423: Debug: Auth server returned response 000012423: Debug: Account login transaction result 000012548: Debug: Web Message (launcher.js:2): onLoginSuccess00042511: Perf: Reported video memory exceeds the maximum supported bytes: 429496729500043633: Debug: Loaded 7563 precached vertex shaders in 575 ms.00043924: Debug: Loaded 11463 precached vertex shaders in 288 ms.00045162: Debug: CContext::SetFlag (0)00045193: Debug: WebBrowser: Skipping file CoherentUI_Host.exe00045194: Debug: WebBrowser: Skipping file CoherentUI64.dll00047801: Debug: Coherent Warning: PID: 2392 | 9292 08:29:59.044979 [2392:9292:ERROR:resource_bundle.cc(528)] Failed to load C:\Program Files\Guild Wars 2\bin64\ui_resources_100_percent.pakSome features may not be available.00047801: Debug: Coherent Warning: PID: 2392 | 9292 08:29:59.045480 [2392:9292:WARNING:resource_bundle.cc(252)] locale_file_path.empty()00047847: Debug: Preallocated 31296KB of index and vertex buffers.00048065: Debug: Coherent Warning: PID: 2392 | 9200 08:30:01.716156 [13288:12300:ERROR:resource_bundle.cc(528)] Failed to load C:\Program Files\Guild Wars 2\bin64\ui_resources_100_percent.pakSome features may not be available.00048065: Debug: Coherent Warning: PID: 2392 | 9200 08:30:01.716156 [13288:12300:WARNING:resource_bundle.cc(252)] locale_file_path.empty()00063798: Debug: Gc::GcAuthCmdNotifyProc: code 400063798: Debug: Auth server returned response 000063968: Debug: Gc::GcAuthCmdNotifyProc: code 400063968: Debug: Auth server returned response 000064292: Debug: Gc::GcAuthCmdNotifyProc: code 400064665: Debug: MapLoader: Completed STATE_LOAD_CONTENT00064688: Debug: Coherent Warning: PID: 2392 | 9200 08:30:18.322804 [3028:15664:ERROR:resource_bundle.cc(528)] Failed to load C:\Program Files\Guild Wars 2\bin64\ui_resources_100_percent.pakSome features may not be available.00064688: Debug: Coherent Warning: PID: 2392 | 9200 08:30:18.322804 [3028:15664:WARNING:resource_bundle.cc(252)] locale_file_path.empty()00064710: Debug: MapLoader: Completed STATE_LOAD_MANIFEST00064822: Debug:

Thank you Inculpatus. There is no Crash Report available but I'll submit a ticket.

Within the last several days I started getting the "Guild Wars 2 Game Client has stopped working" error every time I try to play on my Dell XPS 15 laptop. Previously there was no problem playing on the laptop. The crash occurs immediately after the character selection screen. I double click on a character, the splash screen for their zone comes up and after about 5-10 seconds I get the error message. I have done the following in an attempt to solve the issue: ran "-repair" but no errors foundconfirmed my Windows 10 drivers were up to dateconfirmed my Dell drivers were up to dateupdated to the latest GeForce drivercompletely uninstalled and reinstalled GW2lowered the graphics setting down to best performance in GW2 optionstried running Gw2-64.exe as AdministratorI'm running Windows 10 Home, i7, 16 gigs of RAM. Video card is a Nvidia GeForce 960M Any ideas on how to fix this?