[Guild Wars 2 Game Client has stopped working]

@"TechAssist.4635" said:This is sadly the wrong log. A crash log would look something like this.

--> Crash <--Assertion: Particular crash typeFile: Target LocationApp: ClientPid: xxxxCmdline: Any command lines used.Module: Possible conflicting fileBaseAddr: xxxxxxxProgramId: xxxBuild: xxxxxWhen: 2017-12-18T00:00:00Z 2017-12-18T00:00:00+00:00Uptime: 0 days 0:00:00Flags: 0

I just repeated the process and again failed to find an ArenaNet.log file anywhere on the hard drive.

I have submitted a ticket and in addition to running Support's GameAdvisor.exe and sending them the results, they have now also requested the GW2.log and ArenaNet.log "if present."

If anyone has any other ideas I am all ears.

[Guild Wars 2 Game Client has stopped working]

TechAssist.4635: To answer your earlier question, yes the crash occurs on all my characters.

I performed the logging procedure you described and although no "Arenanet.log" was created, I did find "Gw2.log" which provided the following:

00000526: Perf: Build 8493400000526: Perf: 2017-12-18T08:29:14Z00000526: Perf: Platform 100000543: Perf: Archive has version 1 header00000986: Perf: Archive has version 1 header00001816: Perf: Deleted 0 old files.00001881: Debug: WebBrowser: Skipping file CoherentUI_Host.exe00001882: Debug: WebBrowser: Skipping file CoherentUI64.dll00002205: Debug: Coherent Warning: PID: 12356 | 6424 08:29:15.816306 [12356:6424:ERROR:resource_bundle.cc(528)] Failed to load C:\Program Files\Guild Wars 2\bin64\ui_resources_100_percent.pakSome features may not be available.00002205: Debug: Coherent Warning: PID: 12356 | 6424 08:29:15.817312 [12356:6424:WARNING:resource_bundle.cc(252)] locale_file_path.empty()00002714: Debug: Coherent Warning: PID: 12356 | 7760 08:29:16.367772 [15828:12648:ERROR:resource_bundle.cc(528)] Failed to load C:\Program Files\Guild Wars 2\bin64\ui_resources_100_percent.pakSome features may not be available.00002714: Debug: Coherent Warning: PID: 12356 | 7760 08:29:16.367772 [15828:12648:WARNING:resource_bundle.cc(252)] locale_file_path.empty()00002881: Debug: Web Message (launcher.js:2): onShowLauncher00002881: Debug: Coherent Warning: PID: 12356 | 6424 08:29:16.523142 [12356:6424:ERROR:render_widget_host_view_win_coherent.cc(416)] Unable to get backing store!00002943: Debug: Web Message (launcher.js:2): onSetPreferences00002943: Debug: Web Message (launcher.js:2): onSetLanguage00002943: Debug: Web Message (launcher.js:2): onDownloadComplete00002968: Debug: Web Message (launcher.js:2): onPasswordHash00011998: Debug: Connecting to auth server 34.237.20.65:6112...00012072: Debug: Gc::GcAuthCmdNotifyProc: code 100012072: Debug: Connected to auth server 34.237.20.65:611200012197: Debug: Gc::GcAuthCmdNotifyProc: code 400012272: Debug: Gc::GcAuthCmdNotifyProc: code 400012348: Debug: Gc::GcAuthCmdNotifyProc: code 400012398: Debug: Gc::GcAuthCmdNotifyProc: code 400012398: Debug: Gc::GcAuthCmdNotifyProc: code 400012423: Debug: Gc::GcAuthCmdNotifyProc: code 400012423: Debug: Auth server returned response 000012423: Debug: Account login transaction result 000012548: Debug: Web Message (launcher.js:2): onLoginSuccess00042511: Perf: Reported video memory exceeds the maximum supported bytes: 429496729500043633: Debug: Loaded 7563 precached vertex shaders in 575 ms.00043924: Debug: Loaded 11463 precached vertex shaders in 288 ms.00045162: Debug: CContext::SetFlag (0)00045193: Debug: WebBrowser: Skipping file CoherentUI_Host.exe00045194: Debug: WebBrowser: Skipping file CoherentUI64.dll00047801: Debug: Coherent Warning: PID: 2392 | 9292 08:29:59.044979 [2392:9292:ERROR:resource_bundle.cc(528)] Failed to load C:\Program Files\Guild Wars 2\bin64\ui_resources_100_percent.pakSome features may not be available.00047801: Debug: Coherent Warning: PID: 2392 | 9292 08:29:59.045480 [2392:9292:WARNING:resource_bundle.cc(252)] locale_file_path.empty()00047847: Debug: Preallocated 31296KB of index and vertex buffers.00048065: Debug: Coherent Warning: PID: 2392 | 9200 08:30:01.716156 [13288:12300:ERROR:resource_bundle.cc(528)] Failed to load C:\Program Files\Guild Wars 2\bin64\ui_resources_100_percent.pakSome features may not be available.00048065: Debug: Coherent Warning: PID: 2392 | 9200 08:30:01.716156 [13288:12300:WARNING:resource_bundle.cc(252)] locale_file_path.empty()00063798: Debug: Gc::GcAuthCmdNotifyProc: code 400063798: Debug: Auth server returned response 000063968: Debug: Gc::GcAuthCmdNotifyProc: code 400063968: Debug: Auth server returned response 000064292: Debug: Gc::GcAuthCmdNotifyProc: code 400064665: Debug: MapLoader: Completed STATE_LOAD_CONTENT00064688: Debug: Coherent Warning: PID: 2392 | 9200 08:30:18.322804 [3028:15664:ERROR:resource_bundle.cc(528)] Failed to load C:\Program Files\Guild Wars 2\bin64\ui_resources_100_percent.pakSome features may not be available.00064688: Debug: Coherent Warning: PID: 2392 | 9200 08:30:18.322804 [3028:15664:WARNING:resource_bundle.cc(252)] locale_file_path.empty()00064710: Debug: MapLoader: Completed STATE_LOAD_MANIFEST00064822: Debug:

[Guild Wars 2 Game Client has stopped working]

Thank you Inculpatus. There is no Crash Report available but I'll submit a ticket.

[Guild Wars 2 Game Client has stopped working]

Within the last several days I started getting the "Guild Wars 2 Game Client has stopped working" error every time I try to play on my Dell XPS 15 laptop. Previously there was no problem playing on the laptop. The crash occurs immediately after the character selection screen. I double click on a character, the splash screen for their zone comes up and after about 5-10 seconds I get the error message.

I have done the following in an attempt to solve the issue:

• ran "-repair" but no errors found
• confirmed my Windows 10 drivers were up to date
• confirmed my Dell drivers were up to date
• updated to the latest GeForce driver
• completely uninstalled and reinstalled GW2
• lowered the graphics setting down to best performance in GW2 options
• tried running Gw2-64.exe as Administrator

I'm running Windows 10 Home, i7, 16 gigs of RAM. Video card is a Nvidia GeForce 960M

Any ideas on how to fix this?