Blackwolph.1782

So, it's been 4 month since my forum post and the submission of my support ticket for this issue. No replies since, and issue still not resolved. They just merge my forum with this one.

So, it’s been 4 months any word?

Appreciate the helpThank You, Gaile

Already tried clearing cache so it's not that

Recently, I have been trying to buy gems through Paypal from the Black Lion in-game. I am unable to do so as it gives me an error at the end after pressing the pay now button. Now, there has been many posts about Paypal issues with gems, but most of them just say contact support which I have for both Arena Net and Paypal. Both side are saying "it's not my fault" so, I'm just going to post this issue here to shed some light since no one is willing to help me solve this. Proof:Ticket Number: 6879393 Arena Net Interactions: GM Adrino (Guild Wars 2 Support)Apr 22, 05:41 PDTHello,Thank you for contacting us.After reviewing your account, we have found that your purchase attempts were declined by PayPal®. When this happens, we are not given a reason of the decline. Please contact PayPal for information about the refusals. Once you have resolved the issue with PayPal try to make your purchase again. You should have no further issue.Regards,GM AdrinoGuild Wars 2 Support Teamhttp://help.guildwars2.com/ Blackwolph.1782Apr 22, 02:18 PDTWhen buying gems with paypal, during the last phase where I press "Pay now" in paypal this message appears on the browser: "Unfortunately there was an error with the payment provider. Please try again later. If this error still persists please contact customer care" with a button that reads "Contact Support" which leads me to here.I have waited 3 hours to try again, then 2 days. still gives me the error message, so I'm wondering if it's Anet's end. Interactions with Paypal Support and Responses after an Automated answer: 4/24/18 at 10:16 AMThank you for contacting PayPal Customer Support.Our records show that the payment you've initiated wasn't blocked by PayPal. Either the “pay now” button was not successfully used or there may be a temporary issue with the website you are trying to make the payment on. Typically this is caused by a communication problem between PayPal and the seller’s website.The best thing that I can recommend is for you to get in touch with the vendor directly so they can give you other avenues on how else you can proceed with the deal.Thank you for being part of the PayPal community. For additional questions, please visit www.paypal.com and click Help & Contact, near the bottom of any page.Sincerely,KristinePayPal Customer SolutionsPayPal My Response:Sent: Thursday, May 3, 2018 4:57:37 AM (-06:00)Subject: RE: Your recent question about a declined payment (KMM292223042V18920L0KM)PayPal Customer Support :Sorry for the long pause in the response to this message.You state that payment was not blocked by Paypal, but the vendor that I have contacted support say that Paypal declined the payment process. So, I don't know who to believe.Also, what does it mean by "the 'pay now' button was not successfully used"? Is there another way to press the pay now button? In addition, " there may be a temporary issue with the website you are trying to make the payment on" this definitely is not the issue since this is the ONLY payment that Paypal will not process after pressing the Pay Now button. All other purchases I've made with Paypal doe not have any issues. Only payment I can not process is from Arena Net."The best thing that I can recommend is for you to get in touch with the vendor directly so they can give you other avenues on how else you can proceed with the deal." To address this, I am only willing to buy from their main site or in-game system because the 'other' vendors are too risky, and that the proceeds of the purchase are not guaranteed to go directly to Arena Net.Please look into this issue more specifically than just telling me to go to another vendor.Regards,(Name Omitted) Paypal:5/3/18 at 12:42 AMDear (Name Omitted),Hi (Name Omitted), thank you for getting back to us about making a payment to Arena Net. I can surely review your account history and let you know how the payment is being denied.In my eagerness to help, I will communicate directly with the account manager of atlanticpaypal@digitalriver.com so we can work hand in hand in resolving this concern.I looked deeply on the transaction and I confirm that your account is properly set up in sending payments, it might be a communication error between PayPal system and the merchants website when making a payment.It would really help if you can send us also a screen shot that will shows an issue in making a payment to this merchant.Here's how to send your screenshot:Log into your PayPal accountErase everything in your address barCopy and paste this link paypal.com/il/uploaddocFollow the instructions to upload your file to your PayPal AccountSelect Send Files to complete the upload.We always value customers who are keen to give us their feedback. I will be surely monitor your account and will keep you posted until the issue resolved.I'm looking forward to hear from you. Thank you for being part of the PayPal community.Sincerely,Mae My Response:Hello,I've sent screen shots of the error.I sent it in the order of how the error happens.First, the Pay Now screen which has no problem.Second screen shot is the page after pressing Pay Now. As I have said before, I have already contacted Arenanet with this and they have said that Paypal declined the process. Here is the copy pasted message they have sent me:"After reviewing your account, we have found that your purchase attempts were declined by PayPal®. When this happens, we are not given a reason of the decline. Please contact PayPal for information about the refusals. Once you have resolved the issue with PayPal try to make your purchase again. You should have no further issue."If there were no issue from Paypal after review and evidences, then I will contact Arenanet again.Regards,(Name Omitted) Paypal:5/4/18 at 4:47 PMDear (Name Omitted),Thank you for writing us back.I carefully checked and there's no record of any declined payment attempts to atlanticpaypal@digitalriver.com. Please reach out to the recipient to determine if you can submit a direct payment via invoice or the send money tab.I assure you that your account is set up to send payments and PayPal has not blocked the transaction.I appreciate your patience and understanding with this process.Thank you for being a valuable member of the PayPal community.Sincerely,VanessaConsumer SupportPayPal My Response:Dear Paypal,Thank you for your replies. I will be contacting Arenanet again to see if this can be resolved. If I have more problem from this issue, I will be replying through this reply chain.Thank you,(Name Omitted) Arena Net Support's Response AFTER dealing with Paypal support:Support Ticket: 6892940Jigson (Guild Wars 2 Support) May 5, 00:18 PDTHi (Name Omitted),Reviewing your most recent purchase attempt, I confirmed that it was not being blocked by any means on our end. The payment was declined by PayPal. When this happens we are not given a reason, and we can only recommend that you contact PayPal yourself. I understand that you have contacted PayPal previously, but you may need to contact them again because they are declining your purchase attempt. We have no control over this, nor can we contact PayPal on your behalf. If you wish to use PayPal, you will need to contact them again.Regards,Regards,JigsonGuild Wars 2 Support Team This thread would probably be buried in the forum or no one will read it, but here are there interactions I received from both support who pretty much, in my opinion, is not willing to help me with the issue. Both side is saying it's not our fault. So, there you have it I do not know what to do with this since I just want to buy gems in-game, but the service providers are not allowing me to.I do not think I was rude in any kind in these responses, so being avoided seem unfair.In Addition, I have brought up this error a year ago with Arena Net and have told me the same thing. Support Ticket: 2445731 I guess I'll find another game to spend money on.