Hmm, I thought that might have been the case, but there's just nothing showing at all. With other ones I've already got, they still show up and it lets me interact with them. There's no shard there at all though. I've also went through a video guide and have got every one except this one.
I'll link an image of it. https://imgur.com/a/EoGd3Xl
EDIT: Turns out after reset, I one of the ones it wasn't letting me get reset and now it let me get it. So no longer an issue.