It's 2/25/18 and this issue is still bugged. If I wait much longer, I am moving on to another game. I can't believe no developer even took the time to post, "working on this issue".....did everyone in tech support at Anet get fired? I can't imagine a good excuse for this. But I do know that I've encountered dozens of folks on the map complaining about this, and if it goes too much longer, people will start "voting with their feet".... Anet, get this done!